The Lalit Mumbai, Mumbai

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Signed up for insider shopping package but no one knew anything about it except for one person-sadly she was not around when needed. Not very helpful. I will not be going there anytime soon!!!

I had booked and prepaid a package deal for flight and 4 night hotel stay at this hotel through Travelocity in March 07. At first things were okay apart from minor nuisances like the porter walking in early morning despite the Do Not Disturb sign...and I used cash for all food items except for laundry towards the end of my stay when I began to run low on cash. I remember every receipt I signed along with the $27 USD for laundry just before leaving the hotel and had even asked front desk if there was anything else. Upon confirmation that everything was taken care of, I was very unpleasantly surprised to see that they charged an extra $500 literally a month after my trip! Upon calling Travelocity and being disappointed at their disinterest in helping, I repeated called this hotel only to be hung up on. I disputed this charge with my credit card company to which this hotel produced a forged receipt which the credit card company then accepted! It was incredibly disappointing and a lot of headache - has ruined my experiences as far as hotels go in Mumbai. Even if you pay them the rate, they will screw you over in unexpected ways and there is absolutely no justification for that! Would never recommend this place to anyone unless they like unpleasant surprises on their card statements!

For a five star hotel my stay at Interconetinental The Grand was disspointing. I clearly told them i was taking a midnight flight back home but i was forced to checkout at 12 in the afternoon. The reception refused to give me and extended stay inspite of me practically begging them. They say it was full house. Service is horrible and they have no compassion towards their customers. I wonder what happened to the saying the customers are always right. I wouldn't recommend everyone to stay there.

The hotel is certainly beautiful and relaxing. The 24-hour fitness facilities were nice, and the breakfast buffet was phenomenal. I spent about 90 days here for an extended business assignment and felt right at home. Only complaints are that the location is rather noisy and polluted (near the airport) and the price is rather high.

The unionized and militant staff do their best to trash the guest's experience. It starts with the front desk manager who tries to up the rate I have booked at -- "we cannot honor the rate you thought you got." It continues to housekeeping, who take hours to provide towels (room had been 'made' without towels.) Then they cannot charge lunch to my room, neither authorize my credit card -- only cash is acceptable. Finally they try to up the rate again as I check out. Recommended only for those who enjoy constant petty friction with a nickel-and-diming hotel.

The hotel is well decorated and inviting. The people and service require an upgrade. 1. Employees believe air freshener removes cigarette smoke order. After booking a non-smoke room and verifying the request at front office, the check out person thought it was okay to put me in a ex-smoking room. 2. Breakfast is great but make sure to call for service when needed. Seems like there is not enough staff to handle the morning traffic. 2. Internet access is unreliable. 3. Watch your bill when you check out. Hotel has a tendency to change your room charge after your travel agency books your room.

as a werterner india is so very different to everything i know...this hotel softened the impact. very western and made the surroundings so much more familiar. every amenity is here, food is good, hotel is very clean, and concierge is the best. i was picked up at the airport by a hotel driver which was great, and the staff allowed me not to worry about a thing internet in rooms, pool, spas, shops, restaurants, gym...this hotel has it all

It often happens that something which looks inviting on the outside proves to be hollow inside. My stay at the Intercontinental at Sahar, Mumbai, was one such experience. One of the rooms booked by me was being occupied by my aunt, who had fractured a foot. Somewhat -though, apparently, mistakenly - taken in by the misleading assurance, in the hotel's guest brochure - "Additional supplies that are required to make your stay with us more comfortable are available. Please contact Instant Service.", I requested for a bucket and a mug. I was brusquely told that the hotel had a policy not to provide buckets and mugs. On my asking the rationale for this reasoning, I was told there was no rationale - it was a policy decision, that was all. When I informed that I would, then, have to move to another hotel, since all other hotels provided such basic amenities, I was told that that was my choice, and that I was not aware that different hotels had different policies. There is nothing more to be said. A hotel which cannot provide a needy, and unfortuate, guest a bucket and a mug, and does not even have the courtesy to justify its decision not to do so, does not deserve to be given a 5-star rating. Guest comfort, I feel, should be the first priority for any hotel. I would not advise anyone to stay at this hotel.

I stayed there November 2006, It was a very nice hotel.Very clean, good service,the food was excellent. My favortie was sea food, pastries and breakfast. Surronding area not very appealing,but you can find some souvenir shops opposite to nearby Sherton Hotel.