Cancun Resort, Las Vegas

our first time there we loved the place and decided for chritsmas time instead of giving presents to family members we get a suite and take my mom and 2 sisters with us,they place us on the 8th floor and we kind of like it, and my younger sister who was going to a severe stress at the time slept on the right side bedroom, wich was next to the hotel boiler..it was horrible, day and night, we told the people at the front and noone care so is been the worst chritsmas for all and now we all make a joke about it but trully we are ashame for running theyre vacation by taking them to this pace to' relax' i would never recomend it again and at soon as we finish paying the time share, we'll selling it for half price.(they make you rent for two days as a mandatory rule if you need to reserve the suite)

As timeshare owner's, we always reserve the 2 bdrm suite and never had a bad experience in the 5yrs of going to Cancun Resort. Look forward to another great stay. If your an owner you should visit the new Cabo Azul resort in Mexico !!Just went in January awesome weather and outstanding resort.The cancun resort is not at the level of Cabo Azul but always was able to check in early and checkout later. Never had any problems.

This was a lovely hotel, with wonderful customer service - at first. We were given 3 vouchers for 3 days of free Internet by a nice receptionist at the front desk because BookIt.com said free Internet was included and we booked the hotel through them. Each voucher had a code and one of them didn't work. We took it back to the front desk and some male manager said we shouldn't have been given the vouchers in the first place and he wouldn't replace the voucher that didn't work. Terrible public relations - AFTER we did the time share tour. Hmmm....

I recently stayed at the Cancun Resort and had a great experience. I am an owner at the Capistrano Beach location and compared to that the Cancun is awesome! The staff was friendly and above all the resort itself was clean. I wish I would have purchased the Cancun rather the the Riviera Beach (Capistrano Beach). The amenities are top notch. My kids had a great time at the pool and the life guards that were around the pool were actually nice. I was happy with my room and the cleanliness in which it was delivered to my family and I. I will definately re-visit the Cancun.

Don't be fooled by the pictures! If you're trading into here as a Marriott timeshare owner - you will be disappointed. Overall we'd rate the place as somewhat below average. What was Good: Transportation to the strip runs 12 noon to 12:15AM. A single shuttle (free but don't be a cheapskate and do tip the driver) runs continuously throught the period. The trip is about 15 minutes, so if you just miss the shuttle, the wait is approx 30 minutes. You could take public transportation directly across the street (15$ for a 3 day pass or 7$ for a one day) The pool area is nice and we were able to find shade and lounges throughout the day. The pool was clean and inviting, but the hot tubs were cloudy and raunchy. Sundry store, breakfast lounge (till 11) and bar/grill next to the pool. Reasonable prices. What was lacking: The maintenance of the common areas, except of couse the check in area, was terrible. The hall carpets are past their lifespan and dirty, stained and unraveling at the seams. The elevators look like dingy freight elevators. The halls could use some fresh paint - and maybe some color as all you'll see is a single color throught the buildings and unit (including the same color (yellow/gold) on the ceilings) - makes you feel cramped. The units are small...even the 2 BR units. Same issues with the paint and carpet as the common areas. The kitchen is extremely small (room for one) so you'll be disappointed if you're there to feed a family of 6-8 and are expecting to enjoy the comforts of home. The kitchen is so small there isn't even a draw for the silverware. If you're there to eat out it won't bother you. In our unit if you opened the dishwasher, it crashed forward onto the floor as it wasn't screwed to the cabinets or countertop - just another indication of the lack of maintenance. The bedding was poor. Pillows were flat, hard and resembled pressed cardboard. The linens smelled as if they were left in the washing machine overnight and then someone remembered to dry them after two days. If you like pumice stone for soap, you're in luck, otherwise bring your own bath soap. We also didn't care much for the orange smelling facial soap. Personnel. We've experienced both the good, and those who couldn't care less that you're there on your hard earned vacation. You know... the ones that should be working in a different industry. Grocery Store is across the street and walkable. The shuttle stops there only Monday between 11-12 noon. Liquor / beer is sold at the grocery store. Our philosophy is that our vacation is what we make of it. So rather than letting any of the bad bother us, we enjoyed ourselves.......but we won't be doing it here again.

Because I only have a limited space to tell of all the horrid things that happened on my stay at this hotel I will make an attempt to list them. 1) The hotel lost our reservation & took 30 mins to check us in after we had to call a million numbers to prove to them we had one. 2) The TVs were all missing the buttons, the remote had no back so the batteries flew everywhere & the DVD player did not work. 3) Upon trying to put clothes in our dresser, it fell apart! 4) Maintenance came to our room for these issues 5 times in the first two days! 5) We found a pair of mens underwear in our room that did not belong to anyone in our group!! Housekeeping suggested they were ours & did not take responsibility for them. 6)We had to move to a different room b/c of all our problems. The hotel did not offer to help with the move from one building to another. (6 people & a week work of groceries) 7) You are only allowed 1 pool float per room, even if you do have 6 people. There are not enough chairs for all the people. 8) They say shuttle takes 15 mins. But only had 1 working so we waiting a min of 30 mins. Due to location taxis from here to strip are a min of $20 but avg $40. 9) The GM was very skittish & wasn't happy about having to comp us dinner & drinks for our troubles. 10) After moving to our new room. My husband & I both began to experience itching, welts & redness from sleeping in our bed. The front desk suggested we must both be allergic to the detergent. We did not find that likely since we were fine in the last room's bed. We had hives for 4 days! After replacing the sheets they finally started to go away but that was our last day. Housekeeping didn't even put them on the bed, we had to ourselves! The organization and planning of this hotel is a disgrace. After staying at this hotel I will NEVER purchase a timeshare. I will NEVER EVER recommend this hotel to ANYONE! This is the worst hotel on the market. I am highly disappointed. Especially after reading so many great reviews. I could go on and on about how much this hotel ruined our trip but I will stop. I think you get the point. It was awful and completely ruined our trip. Oh and my husband and I just finally got our hives, redness and severe itching to go away today...one week after being home! DO NOT stay here!!!!!

I had a bad experience staying at the Cancun resort. I came with a group of eight we checked in to 2 rooms penthouse and a one bed room. My wife and I after checking in to the one bed room decided to see if we could upgrade to a 2 bed room. After a couple of hours by the pool we went to the front desk and they had a 2 bed room available. We packed up our stuff and moved to the 2 Bedroom. The next day my wife realizes that she left her engagement and wedding band rings in the bathroom of the one bed room. We called security and met up with them in the room. We just missed house cleaning and the rings were gone. We filed a police report and the investigation is open.... On a different note the gym was awful with minimal equipment and tight space. If you had three people running on the treadmills the power would trip in the room. One of the elliptical machines didn't work which was annoying. Front Desk and Security were very helpful but I wish I never had to go to security in the first place. The rooms were nice and clean and the penthouse room was large. Unfortunately they assign rooms first come first serve... That means if you are an owner in the time share you can get stuck with a bad view of the construction and a non-owner gets the amazing view you should get. The gym was awful with minimal equipment and tight space. If you had three people running on the treadmills the power would trip in the room. One of the elliptical machines didn't work which was annoying. I will not be going back or recommend any of my friends to stay at the Cancun resort in Las Vegas.

I won a trip on the radio to this resort and we just barely got back!!! At first, I was very disappointed in the service, my family and I received, and finally after some discussion with several staff members, over our stay, the service improved!!! The overall views, landscaping,cleaniness ,location, was very beautiful!!! My family are owners there and because of them, our 1 one bedroom villa was well worth the trip and very beautiful, peaceful and quiet!!!

Had booked a tee time, the resort offers discounts at the National and Callaway courses. Well my party booked a tee time at the National, we got in the cab and had forgotten the course name. So we went back inside the Resort for a reminder of the name of the course (there are only two which discounts are offered through the resort). The Night Auditor outright didn't even know the courses which the hotel offered discounts at, and said he WOULDN'T help us. The security guard overheard the question and helped us out. But who cares about the 50% discount when the cab ride to the course costs more than the discount would cover? Would have been nice if the concierge informed us of this when we first inquired about a discount the day prior. The hotel also offers some shuttle services to the airport and other locations that need to be booked 24 hours ahead of time, something else the concierge should have let us know about.. It was interesting. The front desk service (check in and out) was good, the people in the restaurant were GREAT, housekeeping was prompt as well. But the room itself was unimpressive. Some metal sheeting that should have been painted and plastered was just raised enough on the balcony floor to do some serious damage to someone's foot. Carpeting in the room was cheaply done and dirty, Some of the light switch locations were very un-intuitive. Bathroom light was on the outside opposite wall, extra pillows and blankets were found on the last day of our stay in a drawer beneath the Television, instead of one of the closets. It was like the Winchester house or something. Far enough away from the strip, and anything else to make cab ride expenses add up quickly, If you stay here, you should consider renting a car. For a place that is trying to sell me a timeshare, with the state of the economy, and considering this is the slow season, sure didn't seem interested in tantalizing me to return. This is Vegas and I went knowing not to expect a whole lot, but even with this in mind I found myself disappointed.

This was my first trip to Vegas. I found this resort to be absolutely awesome. The entrance and lobby are beautiful, the grounds are very nicely done. The pool area is unlike any I have seen before. The hammocks, the hot tubs, and the Mayan Temple.... it was all so incredible. The staff was extremely friendly. The room was great, lets face it, we do not go on vacations to stay inside our rooms, so I never really expect much, but the 2 bedroom villa was great!! My mother and I went, having our own rooms and bathrooms was wonderful, both bathrooms had huge whirlpool tubs!! Living area was great kitchen more than enough, with a dining area as well. Loved having the balcony as well, was nice to watch the sunset before hitting the strip. Really my only possible complaint would be that the shuttle only goes to the strip, there is a mall and an outlet mall just down the road, and in cooler months the walk wouldnt be bad at all, but when its warm and you have bags to carry... its not that great!! So if the shuttle stopped at the malls on the way to and from the strip, that might make it a bit better. Otherwise I would definitely stay here and recommend this place to everyone!