The Opal San Francisco, San Francisco

on Geary and VanNess connected to Public Transport, nice Diner on Ground floor if you are into american food. Yes there is a lot of homeless and other funny people and the neighborhood is very dirty. Hotel was renovated but still dusty and dirty carpet so wear slippers in your room. Hotel staff very nice. Typical old SF Boutique hotel

This hotel has very friendly and helpful staff, When I did the on-line booking, I had some problems. So I called the hotel directly. They helped me out and I got a room I am really happy with. The hotel is older, but very clean and the price is good too. The location is very convenient. And yes, there are lots of homeless people around. But in fact, the homeless people are everywhere in SF. I will recommend this hotel to everyone. If I go back to SF, I definitely will stay here.

The Opal Hotel was listed as a two star hotel. This implies that I was not expecting much - and I was disappointed - even scared! The Opal may be a one star hotel - but it's close. Nothing about me screams "victim", but there were several times when I was afraid. Polk street seemed to be the gathering place for the homeless, drug dealers and toothless hookers. One guest walked by our room, GROWLING at his dog! I wasn't sure if he was going to come into our room and attack us or not, but I was preparing for that scenario. Honestly - the cheap cost of the rooms allows some scary folks to rent rooms. There was an overpowering scent (flowery cleaning products?) that forced us to keep the window and door open while we were awake. The noise was enough to keep us both awake at night...sirens and muni bus brakes - even garbage trucks at 3:45 AM contributed to the less than desirable stay. The ground level parking area had a foul stench I associate with old garbage permeating around the Geary Street entrance. The cost of parking - $28.00 - should have been advertised. Four days of parking for twenty eight dollars a night was a surprise cost. Had I known, I would have spent the money on a decent hotel. On the bright side, the staff was helpful and there's a little hole-in-the-wall Mexican restaurant, the Cilantro, that has FABULOUS food. Once we discovered this place, we did not eat anywhere else the rest of our stay. The food is so close to home made that the same meals do not always come out the same - but it was all delicious. IF you have to stay at The Opal, make sure you try the Cilantro restaurant - it's the redeeming factor. I will never stay at The Opal again - but I will visit The Cilantro at every opportunity.

Comfortable small clean room, breakfast- not fancy but will sustain you, close to bus stop, safe , courteous staff and secure parking will come back

My experience at the Opal was awful. The location is great. The room was clean. But the staff was horrible! The guy checking us out did not know what he was doing and ended up charging our card way too much and the management would not return phone calls to reverse the charges. I had one employee hang up on me when I called. I still haven't seen the money that is supposed to be credited to my account. I will never stay there again.

"Upper Crust" quality at an affordable cost; our room was large and well appointed; located in the heart of the city on Van Ness; the service was excellent; the entire property was super clean; free plug-in internet worked fine.

good room and clean. friendly staff. close to bus and trams. a little scary walking at night with all the homeless. parking is a a premium so a little expensive for parking charges.

We have no complaints about this hotel! Service is the best we have ever had. The front desk staff was extremely polite. Igor and Brad were enthusiastic in helping us with directions and recommendations for sight seeing and dinning in San Francisco. Even though this happened to be a pretty busy time for the hotel, the staff was helpful, professional and polite. The rooms are clean. Housekeepers are fast in getting your room cleaned up. For the size of this hotel, we were surprised with the amenities such as the computer room, exercise room, and laundry room. Just amazing!!! We definitely would recommend this hotel to anyone, whether you are with your family or by yourself.

I booked my reservation one month in advance; when we arrived, he had the reservation but said it had been cancelled. He tried to blame it on us, had we cancelled it. I was very calm and asked why I would do that. He just stood there and said we are sold out I cannot help you, did not offer any additional assistance what so ever. I said you can find my reservation and there is nothing you can do. Once again, he just stood there. Never had such a poor experience with a hotel and we travel a lot. Went and stayed at the Hilton at the Wharf and was more than happy! Much nicer staff and nicer hotel in a much better area.

The Opal is a well maintained hotel, situated so that you can easily reach all San Francisco landmarks. The staff made every attempt to make our stay a pleasure; they succeeded. It was a rare find in that crazy city. Warning: My experience with Cheap Tickets was a bust. Go directly through the hotel for reservations.