Made a reservation and the fella was personable and set me up on a good site. I stayed in an RV site and had some small areas taped off to protect the grass they were trying to grow. It bothered me a bit, so I talked to the manager. He was cool about it and he politely conveyed the difficulty of planting grass while not being intrusive of people's space. It worked out fine. I was a little worried about staying there since it's gotten unfriendly customer service reviews...I didn't experience that. I know from working at a desk that it's a tough job and people can be rough. I've learned that people generally post reviews when they feel slighted somehow - whether that's the case with some of the other reviewers I don't know. The front desk folks that I dealt with were helpful - geez, they spent 10 minutes helping me with mountain bike trails and which trails would be ideal for my family. I did have trouble the first time using the gate, but it was simple after I experienced it the first time. It turned out that I really liked the gates - I felt like everything was more secure than some of the other places in town. The whole park is well maintained. The showers that I used were tiled and I didn't have to duck under the shower head. My kids loved the pool - it's nicely tiled and has lots of seats. The lady who called it an above ground pool is off base - it's a nice pool. that said, I'd go back. Place, people and facilities were nice.
We booked our trip 5 mths in advance. I spoke with a person when reserving and specifically asked for sites facing each other since we were traveling with family. When we arrived first the pictures they show on the website do not show accurate pictures of the facilities. Their is no shade at the pool and it looks like an above ground pool put in the ground. Second we were not given sites facing each other and when we inquired about changing since we had requested it they were very unhelpful and were told there was nothing they could do about it. I asked to talk with the owner and they said they didn't know when he came in, which I'm pretty sure the owners live right behind the office. Finally we paid for the premium sites and when we got to our sites a lot of the site was roped off so they could grow the grass back leaving us with pretty much a sidewalk left for us to sit on. When we told them we wanted to change to another rv place they said that we could do that but we would not get our money back. Eventually the owner came and talked with us, but was really rude and even dared to put down my kids. Needless to say we left AND got our money back!!! We went a mile down the road to Portal Rv park and it was WAY better. Friendly staff, great sites, and not much more expensive. I've stayed at a lot of parks and Moab Valley has been the worst experience I've had. I would never recommend it to anyone!
Had a campsite reserved and were told we would have to move after being there for a few days because some other camper was being put in our place. It's work putting everything away and moving to another site (we were in a 40 foot m'home).. We, of course, had to oblige... we moved to the other site and no one moved into our old site. On our way out to return the card key, I went to the office and let them know how we felt about their PR... they had the demeanor of "oh well..... that's life." Would we stay there again...NO WAY. They were jockeying many other campers as well... even the ones in the camp cabins.
We have been going to Moab for over 20 years. We have stayed in hotels, bed and breakfasts, and the KOA. For the money, this is hard to beat. There are generally 4 to 6 of us when we travel so we stay in the larger cabins. We have a 14 ft ATV trailer that we either tuck along side the cabin or park it in the trailer parking area. We enjoy dutch oven cooking in the BBQ pit and the kids love the pool and hot tub. The hot tub is great because of its size. The accomodations are generally clean and comfortable. The little store is convenient for the last minute supplies left behind or just an evening snack. The parking area is also convenient for doing minor maintenance on the dirt bikes. Moab is for adventure. if you looking for luxury, stay somewhere else. If you want a hot shower, a comfortable bed, and a jacuzzi to rest your weary bones after a long day on the trail. This is a great place for $65 bucks a night.
We arrived for a rafting adventure and stayed at the resort for 2 nights.
The shop was very reasonably priced (ice $1.85), the showers were clean and free, the security was nice; access by cards only but safety from the inside was iffy at best. The staff was attentive during business hours and disappeared thereafter (9PM). I guess there was a large family reunion (about 100 people) occurring and the family virtually took over the campground. They were very loud, drank large quantities of alcohol, a few got visibly angry and were fighting amongst themselves. The anger would sometimes spill into our campsite as they would walk through it yelling and cussing. Walking through our campsite was common. I estimated that it occurred 20-30 times while we were there. One man walked through and asked “What in the F___ are you looking at?” The management didn’t visibly do anything to control the large and sometimes unruly group as the same events occurred both nights. They did receive a call on the first night telling them of the chaos occurring after they close shop. The pool was packed, we had to wait and push our way onto the giant checkers board for a game. The mornings were nice if I was up early as the family was usually sleeping it off.
I understand that the family reunion is a good thing. I get that the bonding is wonderful in this setting. I cannot accept the lack of management to the conditions of the others. I will look elsewhere next month.
In a 9000 mile trip through the West/Southwest, and staying at any number of private campgrounds, our experiences were good to excellent...EXCEPT for Moab RV Resort. The arrogant and imperious attitude of the staff insured we'll never revisit this facility. Accomodating to our needs...ha! But they were quick to take our money and assure us (with attitude) they were doing us a favor. What a crass business.
Even though it looks nice, the staff have no interest in treating you courteously. First we arrived at 1:30, told to come back in an hour, 2:30. came back told to wait till 4, wasted our afternoon. Lady running the place talked with us as if it was our fault, no understanding. Since we paid before we arrived for 2 nights, and they have a NO REFUND Policy, we had to stay. Later in the evening, coming in the gate, we Entered the WRONG lane into the Compound (same lane as earlier though) We were SCOLDED by the attendee "Don't Do It Again", and there was no joking with this person. Very Rude. You Must Get a Entrance Card for the Lift Gate, Which if you do not return you will be charged $20 for taking it. Check Out! If your ass is not out at 11am precisely, they WILL charge you and extra days stay. Can't Burn Wood in Fire Place, Only Charcoal! NO Campfires !! TONS of hotel chains in the area, wished we had booked them, or just came w/o a reservation. Oh! CABIN was Really SMALL. Again, Stay somewhere else.
This was our first jeep trip in Moab. We were five motorhomes and had no idea where to stay. After reading reviews, checking out the website, amenities, etc. I decided on this one. What an awesome place, in every respect. Friendly staff, clean grounds, beautiful scenery,ample spaces for motorhomes, just absolutely wonderful! We all highly recommend!!
A postcard perfect desert that is adorned with giant sandstone formations, canyon mazes, and thousands of natural arches. Experience this
unique area where there is river rafting trips, off road 4x4 safaris, hiking, guided tours, horseback riding, and mountain ...
Riverfront resort Up river from Moab, near Arches National Park. Amenities:Air Conditioning (In Room). Newspaper (Free). Refrigerator. Iron. Telephone. Television
(Cable/Satellite). Microwave Oven. Non Smoking Rooms. Television. DVD/VCR. Daily Maid Service. In Room Broadband Internet Access. Fireplace. Coffee ...
The Aarchway Inn nestled between the picturesque red rock cliffs and buttes of the Colorado River is less than one
mile from Moab's finest restaurants. The hotel is two miles from Arches National Park and 30 minutes from Dead ...