Moab Valley RV Resort, Moab

Rude employees, crass, and treated you as though you owed them. Area smelled of sewage, dirty restrooms. I will stay in a motel next time.

In a 9000 mile trip through the West/Southwest, and staying at any number of private campgrounds, our experiences were good to excellent...EXCEPT for Moab RV Resort. The arrogant and imperious attitude of the staff insured we'll never revisit this facility. Accomodating to our needs...ha! But they were quick to take our money and assure us (with attitude) they were doing us a favor. What a crass business.

Even though it looks nice, the staff have no interest in treating you courteously. First we arrived at 1:30, told to come back in an hour, 2:30. came back told to wait till 4, wasted our afternoon. Lady running the place talked with us as if it was our fault, no understanding. Since we paid before we arrived for 2 nights, and they have a NO REFUND Policy, we had to stay. Later in the evening, coming in the gate, we Entered the WRONG lane into the Compound (same lane as earlier though) We were SCOLDED by the attendee "Don't Do It Again", and there was no joking with this person. Very Rude. You Must Get a Entrance Card for the Lift Gate, Which if you do not return you will be charged $20 for taking it. Check Out! If your ass is not out at 11am precisely, they WILL charge you and extra days stay. Can't Burn Wood in Fire Place, Only Charcoal! NO Campfires !! TONS of hotel chains in the area, wished we had booked them, or just came w/o a reservation. Oh! CABIN was Really SMALL. Again, Stay somewhere else.

This was our first jeep trip in Moab. We were five motorhomes and had no idea where to stay. After reading reviews, checking out the website, amenities, etc. I decided on this one. What an awesome place, in every respect. Friendly staff, clean grounds, beautiful scenery,ample spaces for motorhomes, just absolutely wonderful! We all highly recommend!!

We reserved a week with Moab Valley based on their website. If you've seen the website, you may have seen where it says "real pictures, real recent". What the pictures didn't show was that the mosquitoes and the raw sewage smell were so bad that we couldn't spend one single evening outside our RV's. With three nights to go, we spoke to them about a refund for the unused days so we could move to another location away from the river. They were so quick to inform us of their "NO REFUND" policy that it was obvious we weren’t the first to make this request. I can entirely understand such a policy if we reserved the space and didn’t show up, or if we just decided to go home early, etc., but when we were moving across town because the conditions at their park were terrible, I believe we should have been reimbursed for the unused nights. To top it off, we drove by the next day and they had rented our spaces out to someone else so they made double the money for three days. I cannot think of another product that you have to pay for in advance and cannot get a refund for a portion that you not only didn’t use, but you never even received.

Very nice facility. However, absolutely the rudest cusrtomer service I have ever had. Virtually every staff member was rude and had no time to attend to our needs. Simple requests were turned responded to with comments like "like I have time for that". They are happy to take your money, but not so quick to treat you like a human being and a customer.

I loved my stay at Moab Valley. The people that work there are great! It is the cleanest camppark I have ever stayed in. Home away from home. I loved it. Thanks Moab Valley...

I stayed in a small camping cabin. It was very affordable, quiet, and clean. The mattresses a little hard but for the price...a great value. It is gated for safety and has great amenities: pool, hot tub, play areas for kids. It is very close to Arches National Park and has great red rock views.

Everything was wonderful about this place. They have a pool with fountains which the kids loved. The putting green and giant checkers and chess we played every night together as a family. The place was very clean, and the staff was helpful in lining up tours. There also great views of the red rocks from this campground. We will definitely go back.