Knights Inn Flagstaff, Flagstaff

My Brother drove from Minnesota to visit me near Phoenix ,AZ. It was Jan.4th, 2009. The woman clerk told them various prices until she finally stopped at 60 dollars. My Brother went to get into the room and it was blocked of by a huge pile of snow. The whole reason he and his wife were stopping there was because we were having snow storms which they had just spent the last 4 hours driving through and when they came to Flagstaff it was late evening and they wanted to wait until morning to come down the mountains into the valley. He went back into the Inn and asked the clerk for his money back and stated that he didn't want to stay there anymore. He told her that someone had plowed the snow in front of the door and you could not get in. She got extremely rude with him and accused him of trying to get her fired and she assumed he was complaining about the rooms cleanliness. He expressed that he only wanted to have his card refunded and to go on his way. She again made very rude comments which he didn't understand because they had nothing to do with what he was trying to tell her. She didn't speak english very well, so maybe that was the mix up, but she didn't need to be that rude. He then called me to tell me he was on his way down the mountain and what had happened. I apologized for the first person representing our state of Arizona that he meets for being so rude. When I noticed the time of this event, I realized that it was 4years to the exact time of our father's death. I called my brother back on his cell as he was driving. It had only been about a half an hour. I told him that Dad had stopped him from staying in that miserable place. He was gladI had called back because he said it was warming up already and the snow was gone. Traffic was flowing at a normal pace. I had told him in the first place not to stay but to come on down, but they were so tired from the long trip and cold and just wanted to get into a nice warm comfortable room to sleep, and wait out the storm. Then I got on this site and read the terrible conditions of the Inn by other's reveiws. When I told my brother how people complained about the filth and how they couldn't sleep there, he agreed that the snow pile in front of the door had been a sign from my Father not to stay there overnight but to continue the journey on down the mountain. They would be alright. I am writting this because I want people to know that our story agrees with the other writters about the Rudeness of the clerk there. My brother doesn't know her nationality but she was not caucasuan. It is embarrassing that these kinds of people are the first ones that visiters to our good state of Arizona have to be greeted by. It gives the first impression about the Inn as well. I am sure what was behind that door was something that no one would have wanted to experience anyway.

Electrical outlet did not work, which caused problems for my Aunt who uses a machine to breath, Charged me $49, for first night, and then finally $140, for 2 nights, and I had to call the police to get even $80 refunded, and we moved across the street to stay at Drury Inn. Was definitely not worth the savings we "thought" we were getting. I have a video clip of the owner refusing to refund my money, and the e-mail address of a fellow traveler who also asked for a refund once they saw their room. One of most sad memories, was the maid, "Lupe", who was working when we arrived at 10am (we were looking at the interior of rooms in the area), and she was still sweeping outside of the rooms at 9pm that evening.

Bathroom full of mold. Closet with no bar to hang anything. The only thing that didn't cost extra was a towel. The breakfast consisted of dried out donnettes and honey buns, coffee with grounds in it. Apparently these people do not believe in Fabric Softener because the towels were rougher than sand paper. We were quoted one price on the internet and then when we got there it was another price, and not cheaper. When we looked on the internet for a hotel we chose this place based on the pictures. The places that we had turned down when we got there would have been much better choices.

We booked a king size room through internet. The hotel decription says it has micro oven, refregerator and wireless network. We thought thats great. When we went there in a snow covered evening, they gave some excuse and put us in a "small room" with NO amenities. We have no other option other than staying there and they said they will shift us next day. When we talk to them in the following morning, the guy pretend as if every thig was fine. Their behavor was rude. The complemetary breakfast was not like we expect from a motel. They don't clean the room properly. I suggest not to stay in this filthy place.....