Unexpected service on short notice
By A Yahoo! Contributor, 11/17/10
We booked a 1 night stay here based on location and price on our way to vacation in Mammoth from Arizona. We travel by car alot and stay at a variety of types and prices. We were told when making the reservation there was lobby construction, but assured it would not affect the free morning breakfast offering.
We arrived at dinner time, the manager and his wife actually listened when we described what we wanted (not a chain) for dinner and we enjoyed thier recommended restaurant.
After dinner we decided to check out the pool...while typical of the age and type of the hotel in design and decor, the entire fenced pool area was completely spotless, the water was perfect (not too much chlorine, etc) and the manager paid us a visit to specifically ask if we were pleased with the pool.
While chatting we complimented him on the room - these range of motel rooms are usually sparse with very little if any attention to decor detail, but our room had some extra touches to make it more pleasant, a vase of beautifully arranged flowers on the dresser, and a white towel folded into the shape of an elephant on the dresser to hold the TV remote control in its trunk. Marvelous! Serendipitous! Very creative! On the sink vanity, a facecloth artfully folded into the shape of a butterfly holding the soaps! The manager was pleased to hear we were impressed, and said his wife personally provided each room with the extra touches, each room a little different.
The motel was very full that night, in the morning we joined other guests in the lobby for the breakfast - there was indeed construction going on, but the coffee was perfectly brewed and a large selection of individually wrapped donuts, granola bars, sweetrolls, etc. was attractively displayed on a counter. Other guests we spoke with also had enjoyed thier stay.
We departed early in the morning and had not planned on staying anywhere in Barstow on our return to Arizona however, 2 weeks later our trip was a bit off schedule and instead of expecting to arrive home at a reasonable time the last day, we realized we'd have to drive all night, which we just didn't want to do.
From the road two weeks after we had first stayed that one night, I called to see if they had an opening for a late arrival (1am) for us,. In the course of explaining what highway we were on and where we were going, we were absolutely astonished that the man REMEMBERED us and since there was a vacancy, we stayed once more.
That room was also spotlessly clean and the bed comfortable, the beautiful butterfly folded facecloth holding the wrapped soaps and the towel elephant holding the TV remote. The color scheme and theme of this room was different than the first one, yet there again was a beautiful arrangement of flowers etc.
We highly recommend this motel to other travelers, good price, clean, convenient to the interstate, near the movies and restauraunts, but mostly because the husband and wife management team truly welcomed us as guests.
Our two stays at this Rodeway 'book-ended" our entire vacation and could not have been more pleasant.