Disappointed
By A Yahoo! Contributor, 01/17/08
We made a reservation in person for a February stay. We gave a credit card $600 deposit and were told we must cancel within 30 days. Things came our way that would not let us make a 2 week commitment , which is the policy at the property. Therefore, we emailed a cancelation notice 34 days out and expected our CC to be credited the full amount. Christi decided to charge us a $20 fee for using our credit card. We were never told there would be such a fee and we also understand the credit card company refunded her the entire $600. She was abrupt with me on the phone as though I was making a big deal about $20. She agreed to send a $20 check, but never did.