We had a 3rd story room with the balconey overlooking Duval St. It was small, but functional. Also very happy with the staff. Overall, I would go there again! It's the oldest hotel on Key West, that's the charm, don't a expect mega-chain hotel!
The room was dirty, small, and had an odor that took me 2 showers to get rid of. The shower dripped water and the bathroom was no bigger than a phone booth. The jerk working the desk was arrogant, had to pay for parking in an unsecured lot around the corner....never again!!
This property is right on Duval Street. Its a great location. Right in the middle of everything.
The hotel is a decent place to stay if you are not looking for a resort to hang out at. Theres no sunset view, white sand beach or room service catering to you. If you are going to Key West, for Key West then its a great place to stay. Its not a place to stay if you plan to spend all day in your hotel room; and call that a vacation.
It was clean and quiet. Just a place to sleep after all day on the water or all night at the bars.
I was a guest at Southern Cross Hotel in March of 2007, at which time a party associated with my reservation but in a separate room rented by an acquaintance had an incident off a balcony that resulted in their banishment from the premises, granted that no authorities were called and no damage was charged to anyone in relation to the reservation. I called to reserve a room for a family gathering three months later to which I was notified by Renner, an employee of the hotel that even though I was not directly involved with the incident I was "guilty by association to the acquaintance". I accepted this and he refunded my deposit. However, when some of my family members, some of which I told about the situation and some of which did not know of the matter tried to book the reservation, they too were denied reservation on account of "guilt by association" with me, who was in turn "guilty by association to the acquaintance." Mind you, I have only known this person since April and had no legal affiliation with him. These folks do not know the acquaintance and are only guilty by knowing me. The problem incurred when my cousin booked a reservation separately while not being aware of the situation. When he was made aware that not only myself but other family members were not allowed on the premises due to "guilt by association" My Cousin simply requested a refund because he did not feel comfortable staying there if other members of his party were not allowed on the premises. While we made reservations at another establishment, he knew we would obviously be in accompaniment of each other throughout the weekend, and did not want any trouble. Now, my cousin has been denied a refund, and he and his party, friends and family of ours, are delegated to stay where other members are prohibited from the hotel, simply by being "guilty of association to an acquaintance". If a hotel reserves the right to deny anyone they want for any reason what so ever, including guilt by association, then at least they could grant a refund to those harmed by their prejudice.
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