Outside Looks Nice, But That is all That is Nice!
By A Yahoo! Contributor, 4/30/09
There was a dirty disposable razor in the kitchen sink. The glass table on the balcony still had chunks of food stuck to it, but the real kicker was that the toilet didn't even work. Luckily, my husband is a contractor and was able to fix the toilet. But the question I had for them was, "How could they have cleaned the toilet, when it didn't even flush?"
I have not been an RCI member long. In all my history of travel in normal hotels (Ramada, Holiday, even some Best Westerns), I have never came across something so disgusting, or that my husband had to work on to make it liveable.
It seemed everyday it was something. I did get them to re-clean the room. I received for a stay of 4 days and 3 people 2 bath towels. We re-used the bath towels for a couple days. Then I asked the resort if I can trade them for clean bath towels, and I was advised no. If I wanted clean ones, I would have to pay $12.95 for my own set of towels or buy detergent from them to wash the ones I had. I don't know...this may be standard...but you would think a Gold Crown resort would allow you to have more than one bath towel per person during a multiple day stay. As far as the washer goes...the resort advertises a washer/dryer in every room, but actually you share one with your neighbor. It is in the entry way of two rooms.
The towels are petty, especially compared to what took place 4/28. My husband was up and out early morning and left my daughter and I to sleep in. About 9 AM I woke to someone walking in our room. The sound of the door kind of startled of me, and I sat and said hello looking over to the door. Since I was sleeping, I was not dressed fully. There was a strange man standing there. I was very scared and startled. I asked him if I could help him. He said as if it was no big deal, "Oh hi, I was suppose to check the room. Did you just check in or something?" I advised him that I did not, and I was not scheduled to check out until tomorrow. He said ok and left.
My husband came back shortly afterwards. I was still startled. I thought you should be able to feel safe and secure in a locked room. He was very upset a man walked in on my daughter and I, and also did not knock knowing someone may not be dressed (or partially as I was). I went ahead and called the front desk. I advised them the man claimed to be a worker, but they need to check it out and see why or who was in my room. Why wasn't I informed someone was coming to the room? Was he really a worker, or a man with a key? I advised them how upsetting the situation was. They said they would research and callback. They called back 30 minutes later and said it was okay...the man was suppose to go into room A but accidentally went into B. It was no big deal to them at all. It was scary and startling to me...but no apology whatsoever. I guess when I agreed to stay there...I must have given their workers permission to see my body.
This resort just seem to be a mess. Everyday was something else. They did not have organization, know who was where or doing what. They charged me a $33 cleaning fee when I checked in. Then they tried to collect again when I left (and after all I went through...not sure what I paid for. I know I left room in better shap than I got it...working toilet and all). I bought 2 bottles of wine that came up to $20. They debit my account the $20 three times. They have security bars that go down after dark & you need an entry code to get in to the resort. No one even advised us. The ammenities or horrible. The pillows felt like I was laying my head on dollar store bag of cotton balls. You had to try to fold pillows three times over to get all the cotton together so you could feel the pillow. When you ran the hot water in the kitchen sink, it sounded like a automatic rifle going off. It came out in quick, loud spurts. It was honestly one thing after another and the worst experience I have ever had staying at a resort or even cheap motel at that.