Featherwinds Lodging, Leavenworth

We booked at Featherwind’s Frontier cabin and stayed through Christmas. The cabin is beautiful. It’s a log home surrounded by trees and the grounds were covered in snow. It was indeed a winter wonderland setting. Their web site told us they were about 25 minutes from downtown Leavenworth, and they were. As I recall it was about 13 or 14 miles to town and well worth the drive. When we arrived, the porch light was on and the cabin was warm and very comfortable, not sure how warm because there wasn’t a thermometer or anything to gage that by, we did look because it was very cold outside. It was clean and complementary coffee was provided as well as all the bathroom and kitchen linens and toiletries. The beds were made up and ready for us. They had put up and decorated a Christmas tree, which was very country looking with all types of decorations, some handcrafted and some store bought. It was very fitting for the area, setting and décor. The cabin has a propane/gas fireplace, so we didn’t have to keep stoking the fire, which was very nice. There were also wall heaters, but the fireplace seemed to keep the cabin very comfortable throughout our stay. The fireplace would automatically turn on and off as needed to maintain the temperature. We sat in the outdoor hot tub on Christmas Eve and watched the snow fall, it was at a very comfortable temperature, not sure exactly what it was set at, but we found it very relaxing and enjoyable, but we hated to get out, knowing the outside temperature was below freezing. The staff was courteous and friendly when we check in and when they came daily to collect our garbage and clean the hot tub.

The cabin was not heated for us when we arrived. It was only 37 degrees inside and did not get much warmer all night. We tried to explain to the owners how cold it was but they did not seem to care. We went to check out the next day because we could not stay in such freezing conditions for two more nights, but they refused to give us a refund. They never apologized for our terrible experience, all they said was no one else has ever complained. They did end up fixing the heat for us so we were able to sleep there the next to nights, but any time I asked about something the owner made me feel bad. They were rude and terrible hosts. I would never recommed this place to anyone.

It's a very pretty setting, and lovely buildings, lovely scenery. The decor is basic at its best, and country/dried flowers/Christmas decorations in summer/rustic at its worst. Plastic/waterproof mattress pads made for uncomfortably clammy sleeping, and there were no places to set luggage, no towel bars in the bathrooms, maid service that did not come, leftover wire hangers in the closet (no good hangers), and no bathrobes as promised in the literature. The food was very plentiful, and usually well prepared. Coffee was not up-to-snuff for Washingtonians. Food service was belligerent & scolding ("You didn't eat all your food") at worst, indifferent at best. A separate "special event liquor permit" is required for parties who wish to have any alcohol at their event. Staff will not serve wine/liquor to guests; guests have to serve themselves. Staff is very strict regarding open beverage containers on their property - alcohol or no. The level of service and quality of professional hospitality was appallingly poor. It felt as though we were child-age guests in someone's home, having to be on our best behavior, a situation of "it's our house, and you go by our rules." For the amount of money they charged, one would have expected to have the staff fawning over guests, on-hand for their every whim. Instead, we were given a 2-page packet of rules to follow, and there was an additional 1-page set of rules in a FRAME in each sleeping room. Over a 3-night stay, our sheets were not changed, nor were we provided with fresh towels, toilet paper, or toiletries. I would suggest this place for a family reunion or wedding, if you're a group of Christian teetotaler Republicans (I come from a marvelous family of them). But if you like to sit back and have a beer with your friends during your gathering, don't choose Featherwinds.

beautiful lodge w/ friendly personal service. The rooms were very large, clean and warm w/ the nice hot tub and fireplace. It was really relaxing atmosphere and experience.