Portsmouth Harbor Inn & Spa, Kittery

I booked a specific massage package for my husband as a holiday gift. I paid for it, with gratuity and got the gift certificate in the mail clearly stating the type of massage he was to get. When he went in for his appointment they gave him a completely different type of massage and told him I had changed it. I had not. Then they charged him an extra $50 for the difference. When I called, understandably upset, the owner took NO responsibility and threw it back on me. She agreed I had booked and paid for SOMETHING OTHER THAN WHAT HE GOT, but argued that it was somehow my fault?! Irresponsible and bad business. What is really sad is that my husband really enjoyed the experience, but would never go back because of this.

8 of us (sisters, daughters) spent a spa weekend to celebrate my grandmother's 80th birthday. It was so much fun, and the spa services were absolutely wonderful! Everyone was accommodating (Beth and Jill did a great job scheduling!) and very friendly. The rooms were lovely and all of the goodies and such! We're definitely going back!

The gracious hospitality of Innkeepers Lynn and Nat make every stay here an absolute joy! They both strike exactly the right balance to help even the newest visitors feel like the best of their old friends. Need a dinner reservation (the restaurants in Portsmouth and Kittery are another reason to linger here)? They'll call for you. Need a secluded beach? Directions provided. Need to be left alone? They can do that, too. But whatever brings you to this part of the world, don't leave without experiencing the spa. The effects of a hot rock massage or a black Baltic mud wrap have made me a believer in the restoring power of such treatments, and Lynn is an intuitive master of helping you pick what's right for you among the many offerings. I love this place. It is a perfect and true home-away-from-home on the New England coast. From Nat's gourmet breakfasts to Lynn's spa recommendations, you'll be planning your next visit before your first one is over.