Will never return
By A Yahoo! Contributor, 12/15/08
At our arrival to the Inn, we had little time to check in and then get to the
Biltmore House before it closed for the evening. My daughter and I wanted
to see the house.My wife and son wanted to settle down at the Inn. All I
needed to do was check in, leave them, and go.
I parked near,not in front of, entrance,whereas an attendant quickly walked out and informed me I could not park there,furthermore he needed my keys and he would park my car.
I explained I would be there a minute -sorry you'll have to move your car.
I noticed a few cars out further,I moved there.Another attendant ran out-
sorry,you can't park there-I'll only be here a second-you'll have to park in the parking lot.-but?-you can't park there,it's a fire hazard-I don't think the
fire hoses would even reach from here-sorry sir, you'll have to move.
Having already dropped the family and the luggage at the entrance I parked in the lower parking lot and walked back up to the entrance(nice
little walk if you've got the time).
By this time the family had checked in and entered the room.The desk clerk was busy.I asked the conceirge if she could help.Name?Wife"s name?
Drivers license?-sure.no.wait.sorry it went with my wife,she needed the paperwork,etc.-sorry,no I can't tell you what room your in.It would be against our policy.Sorry.
Is it against their policy to maybe come up with another helpful solution.
I can think of 3 easy solutions that would solve the problem without endangering innocent people from crazed serial killers,terrorists or rabbid raccoons.
I waited 30 mins.in the lobby(very nice place to hangout) for my wife to
start missing me and come down and reunite me with my family.
We could'nt stay another day so we missed the house.It wasn't the end
of the world.I've been coming to Biltmore twice a year since '93 .
My wife and I have enjoyed staying at the nicest hotels.Sea Island.
Las Vegas.Europe,etc.I can't understand why Biltmore Inn would work so hard on all the details and not get the easy stuff right.