Management Response
By A Yahoo! Contributor, 10/2/09
In regards to the review below this one:
Thank you for taking the time to comment about us. I'm very sorry to hear about your stay, and surprised by your comments to the point where I wonder whether this review may be for one of the other smaller hostels in Victoria and accidentally posted for us. We are the largest hostel in Victoria, with about 80 rooms in total, and 10 categories of rooms, right up to hotel style rooms with a private bathroom, queen sized bed, and cable tv. We typically get great reviews for our cleanliness, customer service, and wonderful guests. We are definitely not a shelter, and only allow travelers and students to stay. Our rooms have all been renovated, our café has been renovated, we've recently painted our building and are in the process of putting up beautiful new signs, and are in the midst of a $63,000 upgrade to all of our washrooms. We do ask that travelers that are dissatisfied with something during their stay visit the front desk as soon as possible to let us know, so that we can find a solution to their problem immediately.
Regards,
Adam Bartosik
Manager
Ocean Island