I WANT MY MONEY BACK NOW!
This is not a family oriented hotel, rather a group of irresponsible adults, with even more irresponsible children, let me explain.
My fiance and I rented a " Honeymooners Suite," which really meant we pay an extra sum for a smaller corner space made into a room with a stove. We had one window which views to the sundeck on the otherside of the window. This is what happened. . .
Every room is assigned a table and two chairs for as a room benefit. We had a bigger table right outside our window with an umbrella in it, which was ours according to the hotel staff. However, whenever we wanted to use our table, we couldnt, because everyone decided their assigned table wasnt good enough, so they would migrate down to our table by the family and take our assigned honeymooners table which was right outside our window.
So here were my options. . . 1) be confrontational with the other guests and tell them to go back to their assigned table so we could enjoy ours that we paid for. 2) Deal with the fact that when I was in my room, I'd have to accept that everybody would make it a point to stare and look through my window for the whole time, while me and my fiance were inside the room like an exhibit, as they sat at our table. 3) Keep my privacy at a maximum 24/7 by keeping the blinds shut all the time and feel like I was in a crypt because now I have no light coming in as if I was in a prison lockdown.
But enough of that, here are the other problems. . 1) The adults in the company of their children were getting sloshed, on the sundeck via bottles of hard liquor, via Jagermiester, therefore disturbing the peace by getting loud, ashing their major amounts of cigarettes onto my new car below, and even gawking through my window some more at me and my fiance while refusing to give up our table to us.
2) Since the adults dismissed the responsibility of parenthood by getting drunk, their rampant children ravaged through the upper balcony, and actually took a metal cap (sharp decorative metal pyramid shaped topper used to decorate railing posts, and threw it at my fiance down below, just missing her head, and striking her shoulder, hurting her, and giving her a nice red cut.
3) There are no rules, and no enforcement of safety to make this hotel a great experiece.
As I checked out of the room and told of my experience, I was just told sorry, and was not even offered any sort of compensation (maybe a discount on a night or a percentage off the bill would have been nice) for my fiance's bruise and our feeling violated as our ammenities were taken from us by others. As I told her of the experiences she said that I should have come to her sooner, when I brought to her attention my fiance had already spoken with her and she then had nothing to say. But, I guess sorry makes everything ok according to the hotel staff. If they had any inclination on how to run a business, then our experience at the Aztec would've been enjoyable.
P.S. The biscotti's at the continental breakfast were good, and the maid staff was good.