Regina Giovanna Residence, Sorrento

We sent a €240 deposit for the room months in advance (at a cost of £30) Michaela refused to confirm receipt despite 3 phone calls and 3 emails. When we arrived see reviews we stayed for 3 nights but payed for 4. We asked everyday for her to confirm receipt of the deposit she kept saying "bank not know". I called Barclays in the UK who by mistake said there was no transaction so I paid again cash on Michalea's request. On return to the UK I noticed the money had been sent and called Michela to ask for the return of the 240€. Needless to say despite faxes, emails and 5 phone calls she is not sending double payment back. DO NOT STAY HERE for this reason alone. Read on for a description. From what I could see 3 rooms, plus some wooden buildings ours had severe damp. There was no hot water in the mornings, there are no towels. The Kitchen was kitted out with ancient utensils. Use of the Air condition is an extra cost. We were unusually badly bitten I am not sure what by. We had a Clio 2 and had no chance to get it down to the apartment between 10 feet high lemon grove walls, I could touch each wall at their narrowest. Think Secciento or other very narrow cars. Long walk up the hill with luggage to the a main road and down to the sea. You need to be fit or prepared to get fit. Be aware what you are getting: probaly you will have a terrace and view to yourself but these could not outweigh the dis-advantages for us.