Australian Backpacker, Sydney

I haven't really been there, but I'll tell you what they did to me! I've booked for two people over new year in a 4-bed dorm by the end of September. everything was fine. they were nice, friendly and everything was fine. I told them my credit card details and everything seemed to be perfect! But then I emailed them again a few days ago and asked if there's a double room available instead of the dorm. Then this lady told me that they've only booked for one person (I told them, ME AND MY BOYFRIEND - for normal people that makes tow) and that they didn't take any money from my account because they've increase the prices from 35$ to 50$. unfortunately, they didn't tell anything at all. And after complaining about that and telling them that they've made the mistake so they should fix it, this lady was very rude, arrogant and impolite. She even made fun of me!!! So if you want to be treated like a normal person and you want to be sure to acutally have a room for a fixed price - DON'T go there! really!