unprofessional and rude staff
By A Yahoo! Contributor, 5/30/06
A group of us were traveling to Long Island for a baseball tournament with 11 families. The hotel itself was beautiful, clean, and the rooms were very satisfactory for all of us, however, the staff was both rude and unwilling to be of assistance. Several times our children were screamed at, instead of speaking to the mothers in a proper manner. At one point a mamager closed the door to the pool room, locking the parents outside with our children still inside in the pool. The staff put a family in a smoking room, when a child had asthma, and then refused to change the room. This was the worst stay all of us had ever had and I would never stay at another Hilton again. I would not recommend this particular hotel to anyone.