Holiday Inn Exp Stes W Monroe, West Monroe

We had guaranteed reservations for a 2 bed handicapped room, since we were traveling with our adult handicapped son who is in a wheelchair. It is necessary for us to have this type of room, but when we arrived early we were told that that room was not available (2nd identical incidence at a Holiday Inn Express in a week) and that they would call around to see if they could find another, and we told them that they were the only hotel in that area with that type of accomodations since we had planned well in advance for this trip and were aware of rooms available. The girl at the desk said that she would have to get in touch with the manager to see what they could do, so we were told to wait in the breakfast area until she could get in touch with him. After waiting an hour, she finally talked to him, and they were going to offer us 2 adjoining rooms that were handicapped accessible, but we would be charged for one. We told them that we weren't paying for either since they were the ones that gave our room away. The manager finally agreed to do this. We did check into the two rooms and were somewhat satisfied, but one room had an air conditioner that wouldn't turn off, the upholstered furniture was dirty, unmatched ottoman at chair, desk drawer broken, rust around baseboard in bathrooms, wood piece broken off front of microwave/refrigerator furniture, dirty marks on wall, large holes in bathroom wall where a fixture had been, dirty looking dust ruffle on one of the beds, broken clock in one room, brick work around front post at outside entryway fallen off. Not a very well maintained hotel. As you can tell, we will NEVER stay there again, and are considering never staying at a Holiday Inn Express again, because of the two incidences on this trip.

I'm not exactly sure of the date that I stayed but it was in February of this year. After a long day and night of traveling my husband and I were happy to finally make it to this hotel. When we walked in a very mannerable young man with braided hair took care of us. It was so nice to see a smiling face. If we are to ever travel through West Monroe, LA again, we will definitely be staying at this hotel.

The Hotel itself is new, clean and greatly located. However the management is not honest. My rental car had a full tank of gas and the trip meter showed 29mpg. The next morning I was below 3/4 of a tank and the computer registered 18mpg! Talked to the manager about it and he didn't seem to care. I stayed for two days such as my receipt reflected. When I checked my credit card bill they added a charge for another night. When I called the hotel they said there was still luggage in the room. I promptly sent them my airline receipts (with time of departure which was early am) proving that I was not in the area for the extra night. The manager said he would take care of it. Well after two weeks the charge was not removed. The hotel was called numerous times but the manager was never available and would not return my phone calls. The problem was elevated to the Holiday Inn guest relations and the manager wouldn't even return their calls! The guest relations sent me a check to cover the charges...

We used this hotel right after it opened. Great. We travel to Austin from Alabama and this half-way. Used it 4 times coming and going. The next time we used it was Dec 2008 returning Jan 2009. Ad said starting Jan 1, $50 dog deposit. Wrote manager...$25 was ok. Stayed 12/29. No pet deposit on bill, as should be. Credit card bill reflected add-on of $50, even tho it wasn't Jan 1 and even tho the manager had reduced by email. On the return trip, at check-out, they added the $50 deposit. I showed the manager response of $25. They were not happy, but corrected. Room fine and we don't leave the dog unattended...ever. I will not return since they do not read the reservation agreements, nor do they keep their word and the deposit is unreasonable. I am going elsewhere. Too many red flags of managerial problems.

A very nice place to stay. All staff was very friendly. Room was nice and clean. I stayed in a suite that was large enough to stay in for several days. I would highly recommend this hotel! LJ from Texas

Fantastic staff, Very helpful, Clean rooms and wonderful beds. The location is perfect for my business as for others. The hotel has a nature walking trail behind it and wonderful restaruants right down the street.

There are many things about this town that leave a lot to be desired, but the jewel in my trip was my good old Holiday Inn. A courteous staff, and very clean hotel. Good free breakfast too. (muffins, cereal, danishes) It's right off the Interstate and near quite a few restaurants and the only decent movie theatre in town. Since it's on the Interstate you have a straight shot to most of the town, or out of the town and on through to the casinos of either Shreveport, or Jackson, Ms. One thing to check out in this town if you're there in the spring to early summer is Cormier's. It's a crawfish boil restuarant and it's as authentic as you can get!