Can I get a cup of coffee?
The property seemed nice enough at check-in but as a frequent traveler, I can tell you that the service was sub-par. This morning shortly after 10 a.m. I went down to the lobby to see if there was some coffee available. When I found that there was not any and that the restaurant had closed at 10, I inquired at the front desk if there was coffee available, as the 1-cup coffee maker in my room was inoperative. The front desk clerk informed me that the coffee had been taken up and the restaurant was closed, but there was a Shell gas station across the street that had pretty good coffee or there's a McDonald's just down the road and they have really good coffee. I was speechless at first, but once I recovered from this shocking statement, I asked about getting a new coffee maker in my room to which she replied in a rather indignant manner, "I'll have to call maintenance and see if they have one." I was incredulous! As someone who travels a lot for work and stays in a lot of hotels, I don't care about the tile or marble in the bathroom, what I care about is that the people working there act like they're are glad I chose to stay there. Obviously, this property management does not provide adequate training for their staff in this customer service area. I will never stay here again and I will not recommend this property to anyone.