Franklin Street Inn LLC, Appleton

Soon after we arrived, the innkeeper told us that on our check-out day, she would be leaving for a trip and needed us to take breakfast very very early to accomodate her departure. Her exact words were "Eating breakfast at 8am would be (like) 'sleeping in.'" We couldn't enter our room without removing our shoes. And within our first five minutes there, we were treated to a discussion of her nearest competitor's faults. But that's nothing... The innkeeper *just decided* to charge us MORE than the PUBLISHED daily rate, citing a recent rise in heating costs and how underpriced she was. She also didn't apply an advertised multi-day discount, citing that we 'didn't ask for the discount' when booking the room, even though there is NO mention whatsoever of doing so anywhere on the website. When we questioned the fairness of mischarging us on the room rate, she stated that her room rates are seasonal and had just increased by that amount (again... NOT on the website). She told us that if we had confirmed the room rate on the phone, it wouldn't have increased. (Yeah... we're *still* trying to figure THAT logic out...) The tray of chocolate strawberries advertised for people staying that month? You guessed it... a special promo that you had to specifically request and NO mention of this on the website. And certainly not mentioned by her on the telephone. Finally, we were told that it was too late anyway because she had already charged our credit card and didn't want to get penalized by her bank for reversing the transaction. The next day, we were treated to a frenetic, hand-scribbled note asking us not to tell any other guests that we had received a discount (???) -- she was giving us a free mug to make up for the miscommunication. Is our $100-120 loss worth the aggravation to recover? Probably not. But it really put a bitter spin on the first getaway my wife & I have had since our honeymoon 8 years ago. We won't be back and we'll be staying in hotels from now on.