We had reservations for Albalonia B&B @ 268 Main Street in Ongunquit, ME back in August and its a month later and I'm still mad.
We booked our reservations on-line at 6:30 PM on the same day we were heading to the hotel. My husband and I were traveling from Philadelphia to ME, a 12 hour ride and had seen this B&B on the web and thought what a cute place and great price... Buyer BEWARE warning should have been displayed... We showed up at 8:05 PM EST to find no one there to check us in. There was a sign on the door stating they'd be back at 8:00 so we assumed they were running late and would be back. We walked around the cute town and came back at 9:15 PM EST to find no one there. We called the 2 phone numbers on the door. A women from the management property answered and said someone would be down in 15 minutes to let us in. So we waited... and waited...and 30 minutes later I called back. No Answer. No one showed up..no one answering the phone... and I was 4 months pregnant sitting on a cold porch for over an hour !!!
Cold and extremely tired from our 12 hour ride (PA to ME) ...my husband and I left and went to a motel. The following day is when we thought to call travel agent to report the problem. They called the property and explained back to me that the properties checkin policy is at 3 PM...(how can I make a reservation and have them accept it at 6:30 PM and they expect me to check in 3 1/2 hours earlier !!! Grant it the property refunded the room rate...but they had the nerve to tell me they weren't going to charge me for the cancellation either.... CANCELLATION??? I didn't cancel. They accepted without having someone available to check us in !!!
I can't believe the Stuipidity of the B&B management's explaination.
HORRIBLE policies by poor management.
Okay my english is not so good . I been come here a few times this spring and summer. In the begining there was a young couple Sarah and Bo at the office, they were very friendly and helpful and made me come back to Abalonia. I reserve the room for a month in advance for august and when I arrive, a different woman the propetry manager Lorna informs me that I did not have the room I payed for. She forced me into the common rooms on the thirdd floor with a shared washroom. The worst part is that it was the same price and nothing was clean the hot tub was dirty and no one was never around. This hotel was nice but the change in service forced me to next door which still was not as good as before. do not go here
I found abalonia in some b&b website, made request for reservation, and got an email back to saying will get in touch with me that night. 2 days later still no call. So I call them, referencing the email and the date I want. Reservation made, and card charge, but I didn't receive the email confirmation. A week prior to my reservation date, I called to confirm, and apparently they have my reservation on a weekday instead of my weekend reservation. They told me they were unable to give me the room I want but ask if I want a room with twin beds oppose to the king bed I had requested. The property manager said I can get a refund, and I said yes. I got a confirmation email for my cancellation, but the refund never came. I waited out a few weeks, called them several times, and Lorna (property manager) keeps saying it should go through in 48 hrs. It's all a BS. In the end I had to call my card company to distribute the transaction, and they had to cancel my whole card, and resend me another card.
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