Gateway Inn and Suites Hotel, San Bruno

Have stayed there several times before catching flights the next day. Have never had problems with reservations, service or shuttle. The rooms are very clean and relatively spacious. Very quiet and free parking is included! The "breakfast" items are simple but still a nice start to the day. I have NEVER had any problems with the front desk personnel, always attentive and pleasant. The shuttle service has always been on time, but I always book with some cushion. The best combination of price, location, service, cleanliness in the SFO area.

Our confirmed, credit card backed reservations were canceled and we were left stranded by the Gateway Inn and Suites Hotel! After staying at this hotel the week before, I made telephone reservations to stay there again for our return trip to the SF Bay Area. After providing her with my credit card number, I took down the receptionist's name and the confirmation number, and she stated, "Since it is beyond the cancellation date, you cannot cancel this reservation and your credit card will be charged whether or not you occupy the room. If you are arriving after midnight, please call beforehand to make sure the door is unlocked." I assured her that my 13 year old son and I would arrive before midnight. When I called at 10:30pm to advise them I would be there within 10 minutes, a Mr. Angulo informed me that our reservations had been canceled because we had not answered their two attempts to call us on the phone. When I reached the property shortly thereafter, another person was asking the night clerk (not Mr. Angulo) about his reservation, which, it turned out, had been canceled also. Only after officer Fyfe of the San Bruno Police Department assisted me in convincing the night clerk that he should help locate a hotel of similar price and quality (incident report number 110814003) did the night clerk try in earnest to help. We ended up staying in a Comfort Inn in Castro Valley, 27 miles away, reaching there at 1:30am. Needless to say, I will be complaining to the Better Business Bureau and the AAA, which rates this hotel. Unfortunately, you can not trust this establishment to honor your reservations. I suggest don't make them. Stay away!

We had no problems with the service here. Desk staff was friendly and professional. Our room was big, clean and quiet for being so close to the airport. Just needed a place to crash before catching a flight the next morning. Continental breakfast was adequate with jazzy music playing quietly in the background. For $68+ tax, this place was fine.

Don't go to this hotel. I stayed here last week for one night. The manager is very rude, the service is horrible and the hotel is dirty. The price was $79, but I'd rather pay ten more dollars to have a good night's sleep and courteous service. Don't waste your money at this hotel.

I will never go back to this hotel. The hotel is new, but other than that there something very wrong about the staff. I understand that smaller hotels may not have the full services that I'm used to, but I at least would like to be treated like a guest. Getting an answer for a simple question like 'do you have gym?' should be pretty easy, but I got the run around that not all hotels have gyms and that I shouldn't expect it. Well, well... just overall very rude from the checkin to checkout. Sorry, but I give you a F for the night I stayed with you.

Always read the reviews before you book hotel rooms. I normally stay at the lower-end Marriott hotels, but for some reason they're so expensive in SF so I had to stay at a local hotel. This turned out to be the mistake of my trip. I didn't think about reading these reviews before booking, but I should have. I can see why people have such bad experiences here. I never met people who did not care about customers. I'm a sales person and I at least try to be helpful when needed. I called the front 5-6 times because the internet was down and finally a guy picked up and said that I needed to call back in the morning. I told him that I was checking out in the morning and I needed the service. Well, that was the end of that conversation. Also, breakfast is dreadful. I just went to a diner 3 blocks down the street from the hotel. If you need stable internet connections, don't stay here.

Hotel was located not too far from the airport. It's a small new hotel. It seems like a family owned hotel, but beware they don't have a clue on what a hotel is supposed to be. Bad manners, bad breakfast, smelly hallways and cheap beds. I've been traveling for over 10 years, but this was a very bad expereince. I usually don't write these things, but I just want to make sure people don't make a mistake looking for a hotel around SFO.

I should've read this board before I went. The first thing that I noticed was the unprofessional behavior at the front desk. The lady was dressed like she was cleaning her house. At least they should have clean clothes on. The rooms are ok, but noisy. There's no service at all at this hotel. You can call the front desk 10 times and nobody will answer. The breakfast is a joke. They had a few cold danishes and cheap cereal. Worst of all, they don't seem to have any idea how a hotel is supposed to be run. It's a shame this place even has a license to operate.

I agree with the above person above. Very rude service and no ironing board. It's not even cheap. Beware of this place. This is the worst hotel in California.