99 1/2 % Doesn't do it!
By A Yahoo! Contributor, 04/04/07
My wife and I chose Black Walnut because of the history and what seemed would be a great place to explore Asheville for our 20th wedding anniversary. The location was nice and the room was nice, however though all the visit was really nice, the end caused our entire visit to be forever scarred. They had stated that our credit card would be charged upon arrival, however it wasn't though the same person that took our credit info checked us in. We stayed two nights and on the morning we departed they charged us for the room. Everything seemed fine until we got home and few days later found a double charge on our account (over 400.00). This threw our bank account into a spin with putting a stop payment on bills until we were able to correct this obvious error. Peter (owner) had checked us out and billed us. A simple mistake right? My wife called Lorie (Owner) and she denied any overbilling and until she called her bank would not even concede as to any inpropriety. In the mean time our car payment is late (no fault to our own). Lorie was very short on the phone and said it will be fixed within the hour when in fact it took almost three days to take care of. All the while our funds were on hold until it re-posted as an error to our account. A superficial apology came still claiming no fault and certainly no refunds of any sort for inconvienience. Even after writing two letters stating that it is unconscionable to not do something seeing it was their error, we still received nothing. It caused our credit to be damaged for a late payment and held up monies that were our own. It sorely tarnished the stay that otherwise would have been quite memorable. These owners forgot the key to having a business- Take care of your guests completely! 99 1/2 % doen't cut it and their treatment over a simple mistake showed their charactor and their obvious facade of customer service. I do not recommend staying because of that. The building is beautiful but that treatment over a simple issue that could have easily been resolved would cause me to question spending my money there or the handling of my bank info. Shame on you!