Super 8 Southaven, Southaven

Upon arrival I was told by the manager, who was working the front desk, my reservation was past and I was marked as a "no show'. This was a prepaid reservation. I asked how could this happen,can you do something to help me. He flat out said no. I Called Hotwire and they even asked him to refund me and he refused. He made me pay for another room, and in the confusion of our arrival I didnt notice the sign saying that no pets were allowed. After bringing our dog in, he said we had to leave, he would not work with us, we offered to just leave the dog in our van in her pet taxi but he said that wasnt acceptable. Wouldnt give any refund even though we werent even there an hour! I don't think this is the was to treat people that come in off the road after a long day of driving. Now I have paid for a hotel stay twice, and didn't stay in the hotel! This manager is only concerned with himself and his profits, no concern for the other person. He is a foreigner that has his entire family residing on the first floor of the hotel, he has knocked out walls between rooms and theres a whole bunch of people actually living there. I feel that he has no respect for Americans, no compassion. I follow the Golden Rule, he obviously has no undersanding of that concept. I filed a complaint with Super 8, the manager called me, and told me a string of lies, like he didnt remember me from my visit! I was in the lobby for an hour, right in front of him! His offer of resolution, after pointing out his lies, was to refund me for the first charge, but charge me more for the 2nd??!! Basically he was going to refund me $67 and charge me $50 more because he says he reduced the rate for me. $17??!! For all my troubles??!! I was traveling with my parents and sister in law, they both booked rooms here, too. My parents reserved a non smoking room, he told them he had none left, so they took a smoking room and went to put their stuff in and the smell was overwhelming! Theytold the manager they couldnt stay in it, He said sorry you used the room now I have to clean it. They literally were in the room 2 mins! I told him this place was a joke and got very irate! He magically found a non smoking room available! They had to leave with us as we were riding together and they recieved no refund. My sister in laws room had a broken towel rack which she reported to the front desk and was told "Oh yeah thats been broken awhile" When she woke up the next morning for breakfast, it wasnt ready on time and the lobby was 80 degrees like they turned the air off to save money, the desk clerk hinted that he was a cheapskate.

vary clean, safe, best employees workhard to keep place up.

It doesn't even deserve one star! Can you say bed bugs? I was eaten alive...over 50 bites on my arms, neck & face. I feel like my skin is crawling it itches so bad. I have yet to speak to the owner or manager (because they aren't in yet) but I am going to let them have it. Reading the other reviews though it doesn't look like I'll get anywhere. I stayed here with some other colleagues on a business trip and needless to say I didn't get to pick where we were staying. I wish the person booking my room had seen these reviews first, but maybe I can at least save somebody else from suffering like I am. I'll tell anyone and everyone I can to NOT stay at this Super 8!

This a second time staying at this hotel. And again it was just wonderful to stay here. Everything is 5 points. Our company will stay here again and again.

I found grate Southern hospitality desk clerk helps me find direction too place like restaurant Graceland and MLK Museum also find me tour bus to go places around Mempshi.

The management is not cooperative. The rooms smell bad. We received a smoking room after asking for non-smoking and management said that all the rooms were supplied with ash trays. Our double room was only supplied with two towels - and with 2 adults and a child that was not enough. After asking for an additional set of towels, we were told that they didn't have any. The shower curtain was molded. All in all, at $89.99, I would not stay at this hotel ever again!

I didn't like anything about this place. They have bed bugs in room 114 and I caught one and showed the manager Patel. He lied in my face saying they dont't have bed bugs and I asked what did the bug I showed him look like. He said a bed bug, so I said you think I drove all the way to Memphis with a bed bug, he repeated again they don't have bed bugs. The bed bugs were found in the bed my son was sleeping in. The rooms are filthy and management does not care. I reported this motel to their corporate office and BBB, I'm also going to contact the health department.

We stayed while evacuating from Hurricane Gustav. Unless you are running from a category 5 Hurricane, keep driving and find another hotel. It was dirty - the bathroom floor looked like it had not been cleaned it weeks. The maid staff is obviously lacking, as the coffee maker had the remnants of someone else's coffee and the refrigerator had food particles in the bottom of it. We actually went and bought cleaner and cleaned all the surfaces in the room and bathroom. Old I can deal with, but dirty - no way. This place is way over-priced for its poor condition and up-keep. But, here is the worst part - IT HAS NO ELEVATOR! When you are staying in a hotel, with all of your most precious possessions - having to haul them up the stairs doesn't cut it.

Everyone was very helpfull and the room very nice and public areas were accommodating giving direction from hotel to places like bealsteet, Elvis Home, casino