Kauai Water Ski & Surf Company, Kapaa

I wish there was less than one star. I can honestly say I have never had a worse experience with any business. We were surprised to find that the Water Ski School had an opening the same day that we called. It wasn't long after we got there that we realized why. I wish I could remember the boat drivers name but he didnt' even introduce himself to us so we're not sure if we ever even knew it. He was the owner of the surf shop and the school apparently. The first thing out of his mouth was a complaint because we put our sandals in his boat and they had a little bit of sand on them. The second thing he said to us was "How are you going to pay?" He required payment up front and again, we learned why. He is lucky that he did collect cash up front because we would have quickly excused ourselves after the first pull. He had no current equipment and the only wakeboard he had in his boat was a cheap and outdated 140cm board. I am 6'2" and usually ride a 146 at minimum. I told him this when booking the time and was assured that he had "everything we need" The boat was an Older Malibu Sunseter with no ballast, no perfect pass and Old worn out handles and ropes. The driver could not hold speed for an experienced wakeboarder. He was extreemly rude when we decided not to continue for the rest of the hour and told us that we should just ski in portland. He was yelling rude comments as he drove away in his boat after dropping us off. It is obvious that he has no competition here in Kauai and none of the booking agencies will book him because they would be refunding everyone's money if they did. Do NOT WASTE YOUR MONEY on this company!! Our friends warned us about him too and we didn't listen... shame on us!