The Concorde Resort And Spa is located on 62.000 square meters of the Mediterranean Coast at Lara with its own 180-meter long sandy beach. This luxurious ultra all-inclusive hotel has something to offer for all the family, shopping, leisure facilities, fitness center, and Turkish bath. The hotel boasts a ... More
Concorde Resort and Spa
The Concorde Resort And Spa is located on 62.000 square meters of the Mediterranean Coast at Lara with its own 180-meter long sandy beach. This luxurious ultra all-inclusive hotel has something to offer for all the family, shopping, leisure facilities, fitness center, and Turkish bath. The hotel boasts a fantastic swimming pool, large sun beds, and a fantastic entertainment team. The hotel operates 12 months. The total number of rooms is 401 with standard rooms, family rooms, and suites all with private bathroom, direct dial telephone, TV, Internet connection, mini bar, and electronic room safe. This is a fantastic resort in a superb location.
"On looking at the website for this hotel, we were expecting a fantastic holiday. Unfortunately that was not what we got. As it turned out a lot of the restaurants and activities detailed on the website were unavailable due to it being winter season (although we had not been told this prior to booking). This meant that the areas that were open were packed and not pleasant places to be.
The hotel itself was lovely and the cleaning of the place and the rooms could not be faulted. The service we received however was appalling. The buffet restaurant was the worst, with us having to ask repeatedly for cutlery, tea cups and drinks, and on a number of occasions ended up finding our own because the staff were so useless. The a la carte restaurants were only moderately better but we still felt that the staff were incapable of serving people in the correct order - most of the time leaving us until last when we had been seated first. We honestly felt invisible!
When I mentioned my disappointment to a member of the guest relations team I was told that reason was because they were running on winter staffing but the hotel was full, I could not understand why they didn't simply get more staff in to relieve the problem, especially as I am sure they would have been aware of the shortage of staff well in advance because of people booking their holidays months before arrival.
We were also disappointed as the indoor pool that was supposedly not available for under 16 years olds was always full of children, screaming and shouting and making it impossible to swim. When I asked, the receptionist said that the manager had said that under 16s were allowed and that if we wanted somewhere without children we could use the other indoor pool for 15 Euros per day per person!!!!!! Not exactly fair I thought.
These, along with other things, are what made our holiday very disappointing. We booked a 5 star hotel, expecting 5 star service, and this is far from what we got. I would NOT recommend this hotel and will not be going back in case the service is as bad as it was for us."
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