I recently stayed at the Baan Yin Dee Boutique Resort in Phuket. Due to work, I spend about 250 days/per year in hotels. Fortunately, I am able to stay in 4/5 star hotels during my trips.
The hotel itself is beautiful and well maintained. Unfortunately, I had a VERY bad experience with one of the front desk staff upon check-out. Without going into details, during the check-out process, the front desk staff literally threw my credit card across the table onto the floor because she was upset. Too add to this little burst of rage, she began to verbally make degrading statements about me. Since it is a small boutique hotel, there appeared to be no management on-site late in the evening so I managed to get out of there as quickly as possible before my temper erupted.
I will send a memo to the General Manager in the morning and discuss the situation in detail but I do caution potential guests that if you plan to stay at this 5 star facility, your expectations of high quality service may not be fulfilled. I hope that the General Manager reacts to this situation properly so it does not happen again to any future guests.
It's unfortunate that one staff member could disgrace the image of this hotel.
This is a truly Phuket Jewel
The hotel is actually a boutique hotel with 21 luxury suites. It's situated on a bluff in Patong Area, overlooking the Patong Beach.
The rooms are great, with the pool as the centerpiece. The staffs are charming and helpful and most especially attentive. The restaurant of the hotel is very nice, offering sumptuous dishes, a must try is the Pad Thai, it's a rice noodles with tofu and seafoods and other herbs and spices.
The hotel is a Wi-Fi HotSpot, I recommend it for couples on honeymoon, it's gay-friendly hotel, it's a luxurious place to be with. It's not located on a noisy streets of Patong, where one can enjoy the romantic view and time in the hotel
Overall, IT ADDS TO THE GREAT EXPERIENCE ONE WILL HAVE ONCE IN PHUKET.
What a lovely hotel. My partner and I always prefer smaller hotels and this hotel proved our point. The location of this hotel could not be any more perfect in Patong, located on the hill side with fabulous views of Patong Beach and the craziness of the town below. The breeze was a very welcome escape from the heat during the day. We had taken up an offer and booked one of the Poolside Deluxe rooms and we were so glad we did. The rooms were well equipped and perfectly propotioned and the d�cor was lovely. The hotel, overall, could not be faulted at all. But the overall standard of the service was the part that stood out, the Manager and his team were excellent and couldn�t do enough for you - we will definatly be heading back there.
Baan yan din is a 5 star hotel, I really enjoyed my stay there, its about 2 min from the busy patong beach, so the exciting night life is easily within reach. but after a hard day of playing i really enjoy the quietness of Baan yin din.
The overall layout of the hotel is fabalous, provided a Villa feel but without the Villa price. The staff are very friendly, recreational manager there makes sure your daily activity are taken care of.
I couldnt wait to take another vacation here again.
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