They bend over backwards!
Marlene, the receptionist who dealt with us the most was truly exceptional. We were in Nice under very difficult circumstances with a family member in intensive care. The hotel staff were always pleasant and helpful, however, when they learnt about our situation they truly could not have done more to make our stay as easy and comfortable as possible. It was like being home from home. I cannot rate this hotel enough. The value for money is amazing since you have easy access to nearby supermarkets (carrefour, monoprix) and kitchenettes in the room mean you save on meals, there is a washing machine and dryer downstairs as well as a pool on the roof. What more could you want?