Great hardware but dismal service
By A Yahoo! Contributor, 1/25/08
I have stayed in this hotel for 3 times in the last twelve months. The hardware of the hotel is simply outstanding.
The same can not be said for its people at the reception who knows nothing about hosiptality. To put it simple, they are rude and unhelpful and each and every time wihtout failures, I would personally witness customers complaining angrily at the frontdesk. But apart from the frontdesk reception, the service elsewhere is in fact acceptable.
Surely someone has raised this problem before?