Crossway Airport Inn, Miami

I made a reservation for my brother who went from Peru to Miami first days of August 08. He stayed in the Hotward Johnson of Collins Ave. for 9 nights. One day He left his kangaroo (the thing you put in around your waist with pockets) in his room, then he went to the beach across to the hotel. For his surprise when he went back, his kangaroo, along with cash, passport, driver license which was inside was missing. He complained to the guys in the reception, but they told him that they don't take responsabilty for missing Items (hotels policy), at the time another lady was complaining about a digital camera missing from her room. That's horrible, they ruin my brother's vacation, he was sad for some days. You feel fustrate with people that don't offer an apology at least. I talked with Howard Johnson Customer Care and they were rude, they hung me up. Jason Libby Manager of this location doesn't give me any explanation neither. Saty Away from this Hotel, they don't punish or at least call the attention of the Housekeeping workers, which I think are the responsables. Staying in this Hotel for my brother was like a nightmare, sad he was planning this trip so much for a happy time with his babies and wife.