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$451/night

Secrets Capri Riviera Cancun Adult Only All-Inclusive, Playa del Carmen

HWY CHETUMAL-PTO JUAREZ KM 299, Playa del Carmen 77711
 
 
 
 
 
 
 
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Hotel Description

Secrets Capri Riviera Cancun is an adults-only, Unlimited-Luxury resort located on a 71-acre tropical beachfront between Playa del Carmen and Cancun and approximately 40 miles from Cancun International Airport. Bordered by sugar white beaches, this AAA Four Diamond resort embraces beauty and splendor. The ... More
Secrets Capri Riviera Cancun Adult Only All-Inclusive
Property information by Travelocity
 

Description

Secrets Capri Riviera Cancun is an adults-only, Unlimited-Luxury resort located on a 71-acre tropical beachfront between Playa del Carmen and Cancun and approximately 40 miles from Cancun International Airport. Bordered by sugar white beaches, this AAA Four Diamond resort embraces beauty and splendor. The concierge style experience features personalized concierge check in and check-out, pool and beach concierge, 24 hour concierge service and complimentary internet access.Resort amenities include six restaurants, four bars, outdoor freeform pool and swim-up bar, pool and beach waiter service, tennis courts, live entertainment, 305-meter beach, Secrets Spa by Pevonia with a fitness center, outdoor and indoor facilities, tropical garden, waterfalls, spa tubs, saunas, steam rooms, and six treatment rooms. Guests can plan kayaking, windsurfing, sailing, and snorkeling outings at the watersports center.The Unlimited-Luxury plan covers all meals and snacks, unlimited alcoholic and non-alcoholic beverages, 24-hour room service food and drink, minibar drinks (restocked daily), taxes and gratuities, shuttle service, non-motorized watersports, introductory scuba lessons, nightly entertainment, entrance to Desires Lounge Bar (the onsite disco), and use of the swimming pools, spa tubs, fitness center, tennis courts, beach, and pool chaise lounges. This resort also offers concierge assistance, a business center, and jewelry, gift, photo, handcraft, clothing, and sundry shops.Secrets Capri boasts 291 finely appointed non-smoking luxury suites and guest rooms offering superior amenities. All rooms feature furnished balconies or patios, marble bathrooms, spa tubs, bathroom telephones, bathrobes and slippers, turndown service, pillowtop mattresses, 300-thread-count sheets, CD/DVD players, high-speed Internet access (fee applies), safes, coffee and tea facilities, and stocked minibars.

Amenities

Air Conditioning (In Room)IronTelephone
Television (Cable/Satellite)Non-Smoking RoomsTelevision
Daily Maid ServiceIn Room Broadband Internet AccessSafe (In Room)
Coffee MakerWhirlpoolTelephone (Voicemail)
Mini-Bar

Hotel Details

287 Rooms / 3 FloorsBuilt in 2003Electronic Key
Laundry/ Dry Cleaning ServiceMulti-lingual StaffCar Rental
Common Area High speed AccessSmoke Alarm in RoomsPhotocopy Service
Meeting FacilitiesComputer Use AvailableConcierge Services
Uniformed Security on SiteBarber/Hair StylistCommon/Public Areas Accessible to Wheelchairs
Business CenterCurrency ExchangeA-V Equipment Rental
Parking Area Well LitFax (For Guests)Complementary Coffee
Common Area Wireless AccessGift ShopConcierge/ Club Floor
Room ServiceRestaurant in HotelScuba Diving
Health ClubHealth Spa/MassageSnorkeling
BeachJogging TrackGame Room
Pool (Outdoor)Boating/SailingShopping Mall/ Area
FishingHot Tub
 
 
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Yahoo! User Reviews

Reviews for Secrets Capri Riviera Cancun Adult Only All-Inclusive: 54
 
 
 
 
 
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They will rip you off
By ,
When I checked in, they asked me to sign a credit card receipt for charges to my room while I stay. When I checked out, they told me they destroyed the receipt, but they didn't. I feel stupid for falling for that old scam, but I expected more from a resort that was supposed to be nice
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11 of 38 Yahoo! Users found this review helpful
 
 
 
 
 
Never going back
By ,
Where do I start. Because this was listed as 5 stars that is what we expected....We checked in and the guy said he "upgraded" us and we went to our room and he did not...why lie? So we went and paid an extra $350 to upgrade. The room was nice. Then the cable they gave us was broken on both ends and did not work. Then we could not order as movie for four days and called several times to be told too many people were ordering at one time and to try again, then next day we called again and were told they could not fix and the cable company was coming out and would be fixed in another hour...that took two full days. We ordered coffee each night for the am and it was regularly 15-30 minutes late....mind you we called the day before. We asked for extra cream and got milk. The bathroom counters which were cleared of items by us were also not wiped down nor were the mirrors cleaned for 8 days. The ONLY great thing was the spa. That was my 10th trip to Mexico and that was by far the worst food EVER. SOme of the wait staff was very nice and some seemed to not like their jobs at all and it showed. We would never go back. We also spoke to at least 4 other groups who all agreed the food was by far the worst. They were from major metro areas as are we...the people, and they were a few, that liked the food were from very small towns where the best restaurant is a chain like Outback Steakhouse...which is not bad for what it is but it's not a 5 star. The buffets were cold, I was served a hamburger bun instead of a bagel with creamcheese. The fish however was always fresh but Im sure it is at every hotel. Oh and lastly, it says no tipping necessary...well it's not if you only want one poolside drink...so we handed out cash all week to get service poolside. Im not cheap...but don't say no tips necessary when they are! No more all incluives for me!
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4 of 14 Yahoo! Users found this review helpful
 
 
 
 
 
not my dream
By ,
we just came back from a fairly nice place called now shappire in riviara miya, was pretty good, not the best for a 5 star, really.as we were curious about their other locations we got to go to the dream which is part of apple , well let me tell you the road to get their was horrible the holes in the road could have swallode a whole car. we went origainally by suv which i guess he sat a little higher,came back in a cab and the poor guy almost got stuck, this is suppose to be a 5 diamond hotel, i'll tell you what had i had my reservations their i would have left that day and told them i want my money back. granded the rroms are like apt., but who goes on vacation to stay in a room. the main thing is the food and the people. the only thing i didn't like it seemed like everwhere we went they had their hand out for tips, now when i pay the kind of money i paid i don't plan to tip no one
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1 of 8 Yahoo! Users found this review helpful
 
 
 
 
 
The secret is .... this place SUCKS
By ,
After an 8 day vacation at Secrets Capri, I would NEVER recommend this "all inclusive" resort to anyone. Unless you want "all inclusive" to include being frustrated and disappointed. The drinks were weak and the food was horrible, horrible, horrible ..... Out of the 5 restaurants to eat at, I had several bad meals at all of them. The service was slow, the food was cold, the portions were small, the Mexican buffet was beyond disappointing. With that being said, the hotel was clean, close to town, room service was prompt on most days (except for check out day) and the waiters at the pool, while being slow, were nice and brought drinks. The cable in our room did not work, as the the internet cord the hotel provided for internet access. While most of the employees were nice, others were not helpful or responsive to our issues. For the money I spent vs my experience at Secrets, I would never do "all inclusive" again.
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2 of 6 Yahoo! Users found this review helpful
 
 
 
 
 
fantastic
By ,
I loved this place! The food was excellent with a great presentation.
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3 of 7 Yahoo! Users found this review helpful
 
 
 
 
 
I'LL NEVER GO BACK
By ,
REALY FRIENDLY SERVICE PEOPLE. THE MOST DISGUSTING BUFFET FOOD I EVER HAD.(COLD, OLD, LOUSY PREPARATION) WE ALL GOT SICK AND END UP GOING OUT FOR FOOD OUR LAST TWO DAYS.
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1 of 3 Yahoo! Users found this review helpful
 
 
 
 
 
Gracious and Wonderful
By ,
Cleanliness is a major expectation for me and I can say the whole place was immaculate. From the when you stepped into the limo service from the airport to the hotel. Their main concern was my husband and I comfort. We were greeted with a cool drink when we made it to the hotel. My husband was delighted with the room and the room service. This was a surprise B-day trip for my husband and I could not have found a better place. They had enough activities there at the hotel and plenty of things to do locally. 5th Ave. was only a block away, so the shopping was great for me. I really enjoyed the main dining. The other specialty restaurants I wasn't really impressed with. Would we go back, absolutely!! I have already recommended it to one of my girlfriends for her getaway with her hubby.
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First Class all the way
By ,
We just got back from a vacation at that Four Seasons in Maui, and this place easily rivaled that experience. The staff were super accomodating, the property was spacious and well decorated, the cocktails were all top shelf and very accessible, and the food was good. I'll pause on the food, as there were a few negative reviews on that which gave me concern about going. The food was good to very good, but if your a foodie or fine restaurant lover (which I am at times), your decision to go here should NOT be based off of the food. It's all inclusive, but didn't feel like it, as the wait staff and restaurants served you as if you were in a nice restaurant. I had no issues with the food. The Romantic dinner was right on the beach and definatley memorable. There was a wedding there where everyone said they had a great time. They music was late 80's/early 90's, so they definately knew their audience. There were always chairs avaialble, pool tables, table tennis, volleyball. I did a SCUBA excursion through an Apple sponsored dive master, and that was great as well. This was a very special and affordable trip, and rivaled our experience at the Four Seasons, where the food and bar bill alone easily toppled the all inclusive fee of Secrets. I would do this exact vacation again.
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1 of 2 Yahoo! Users found this review helpful
 
 
 
 
 
second time around
By ,
We like this place first time in 2010 back in December. It not to big, accessible in all directions. Very nice view and beautiful ocean. Service is great, if you like to eat on the beach, then your waiter will bring your burger or chicken to you in ten minutes or less. If you like a drink or water just ask one of them to get for you. Regardless, your ability to tip, they will serve you with the smile and enthusiasm. If you an active person, I would highly recommend beach volleyball.Food in restaurants is good, we did not expect out of this world experience.They have many weddings, which some times get to loud late in the night. Breakfast can be more creative. Bottom line, this is a good place to relax. I think you will have more positive then negative experience.Enjoy
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2 of 3 Yahoo! Users found this review helpful
 
 
 
 
 
Secretsyes/airport no
By ,
Loved the service and the beauty all around us. High Quality resort. However, the airport was scary and unsafe. People were in mobs to get through customs. Ariport staff did nothelp orgnaize. Although I liked Capri,I cannot see going back because of the ariport.
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1 of 1 Yahoo! Users found this review helpful
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Secrets Capri Riviera Cancun Adult Only All-Inclusive, Playa del Carmen
Trip Plans containing this hotel: 24
Playa Del Carmen, Mexico
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Secrets Capri Riviera Cancun Adult Only All-Inclusive
HWY CHETUMAL-PTO JUAREZ KM 299, Playa del Carmen 77711
 
 
 
 
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