BROKEN ELEVATORS FOR THREE DAYS AND MORE!
By A Yahoo! Contributor, 07/01/06
WE STAYED AT THIS HOTEL BEFORE AND HAD A PRETTY GOOD EXPERIENCE, THAT WAS IN NOV 2004. WHEN WE DECIDED TO GO TO DISNEYLAND AGAIN, I BOOKED THE RESERVATIONS WELL IN ADVANCE....I ASKED FOR THE SAME ROOM. I WAS TOLD BY JOCCELYN, RESERVATION CLERK THAT SHE WOULD BLOCK IT BUT CALL BACK ONCE A WEEK BEFORE ARRIVAL. I DID AS SHE SAID, SPOKE TO KATHY ( CATHY) MARCIA AND EVEN CALLED THE DAY BEFORE AND THEY SAID IT WAS BLOCKED, NO PROBLEM. THE REASON I MENTION THIS IS I SPOKE TO SEVERAL PEOPLE. WHEN WE ARRIVED, THEY GAVE US ANOTHER ROOM. WHEN I EXPLAINED TO THE DESK CLERK ABOUT IT, SHE SAID THAT ROOM HAS BEEN OCCUPIED FOR A WEEK, WELL ALL THE OTHER DESK CLERKS THAT LOOK UP THE INFORMATION ON THE COMPUTER SAID IT WAS BLOCKED. SHE GOT AN ATTITUDE ABOUT IT AND ASKED WHY WE WANTED THAT ROOM SO BADLY. I SAID BECAUSE WE LIKED IT.NO APOLOGIES!!!!!! OK, SO WE HAD TO STAY IN ANOTHER ROOM, IT WAS FINE. THEY CLAIM IT IS A NON SMOKING HOTEL, WHEN WE WERE WALKING DOWN THE HALL, YOU COULD SMELL CIG SMOKE ALOT. THANKFULLY IT WAS NOT NOTICEABLE IN OUR ROOM. NOW, THE BIGGEST HASSLE....ELEVATORS WERE BROKE FOR THE THREE DAYS, WE AND OTHER GUESTS HAD TO TAKE THE SERVICE ELEVATOR, LOCATED IN AN AREA THAT IS INCONVIENIENT. THEY CHARGE FOR A SHUTTLE NOW, 3.00 PER PERSON. IF YOU HAVE MORE THAN THREE PEOPLE, DRIVE YOUR CAR AND PARK AT DISNEYLAND. IT IS FASTER!!!!! THE BREAKFAST WAS FINE. THE POOL IS OK, NOT ENOUGH TOWELS, SO WE HAD TO USE THE ONES IN OUR ROOM AND THEN CALL AND ASK FOR MORE. THE ROOM WAS FAIRLY QUIET. DID HAVE HOT WATER FOR THE SHOWERS. THE BED WAS NICE. LOUZY COMMUNICATION FROM SERVICE DESK CLERKS. OH, ONE MORE THING, IF YOU GET THERE TOO LATE AT NIGHT, THEY HAVE YOU PARK REALLY REALLY FAR AWAY!!!!! SO PREPARE TO WALK FAR AND HOPE YOU GET A CART. THEY DON'T HAVE VERY MANY. I THINK NEXT TIME I WILL STAY SOMEWHERE ELSE. NOT OVERALL IMPRESSED, IT COSTS 10.00 TO PARK AT DISNEY LAND, THEY CHARGE 3.00 BUCKS A PERSON. SO, DO YOUR HOMEWORK BEFORE YOU STAY HERE.