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    What You Need to Know About New Airfare Advertising Rules

    This week, a series of new passenger protection rules put forth by the Department of Transportation (DOT) will take effect. The most visible of these rules, a law that requires airlines to include mandatory government taxes and fees in advertised fares, will officially kick in January 26. (Other rules pertaining to baggage fees and ticket cancellation policies started January 24.) But we've already seen quite a few airlines and booking sites begin to display prices for plane tickets and flight-inclusive vacation packages that incorporate airfare taxes and fees.

    What should flyers expect when booking plane tickets this week and hereafter? Here's what you need to know about the new rules and how they're shaking up the travel industry:

    Will the New Full-Fare Advertising Rules Apply to Vacation Packages?

    Yes—that is, if the packages cover airfare. Travel providers (including both online and brick-and-mortar travel agents) will have to include mandatory flight taxes and fees in package costs as long as the trips include flights. Two popular vacation booking sites have already publicly addressed this issue: Apple Vacations and Go-today announced price modifications on their websites. According to Apple Vacations, "Effective January 26, 2012, all Apple Vacations' advertised pricing will change. The price you see in our advertisements will be the complete cost of the vacation including all taxes and fees associated to the airfare."

    How Will Travel Booking Sites and Online Travel Agencies (OTAs) Be Affected?


    Just like the airlines, travel booking sites (like Intrepid Travel and Monograms) and OTAs (like Expedia, Orbitz, and Travelocity), have to include mandatory flight taxes and fees when advertising airfares.

    How Will Fare Aggregators Be Affected?

    Fare aggregators such as Kayak and our sister site TripAdvisor Flights already include taxes and fees in their listings. A spokesperson from Kayak told us, "The new ruling has not changed how we display fares. Before the DOT full-fare advertising rule, Kayak had already been displaying fares with full taxes and fees included." So basically, there's nothing new here.

    Will All the Airlines Roll Out Fee-Inclusive Fares Right Away?

    Most likely. We're already seeing fee-inclusive fares (as well as vacation packages that include airfare taxes and fees) on Southwest, JetBlue, United, and Continental. Spirit Airlines—the carrier notorious for its excessive fees—has yet to post fee-inclusive airfares on its site. We've reached out to Spirit Airlines for a comment, but have yet to hear back from the airline.

    What Other Rules Will Go Into Effect This Week?


    The DOT's new full-fare advertising rules are part of a larger of group of airline passenger protection regulations that kick in this week. The following rules take effect today (Tuesday, January 24):

    • Passengers will have the option to change or cancel a reservation within 24 hours of initial booking (as long as the ticket purchase is made at least a week in advance of departure).
    • Airlines can no longer increase the price of a ticket after it's been sold.
    • The airlines will have to inform passengers if a flight will be more than 30 minutes late.
    • Airlines will be more upfront about baggage fees. Costs for baggage must be displayed on the "first screen containing a fare quotation for a specific itinerary," says the DOT. Baggage fee amounts must also be displayed on electronic ticket confirmations.
     
    • Dave  •  Houston, Texas  •  3 months ago
      We need to do this for the cell phone companies. My plan was advertised at $69.99 a month but when the bill comes its closer to $90 after fees and taxes.
      • Lt26thGa 3 months ago
        I got so tired of that crap. I use Sraight Talk from Walmart. Works like a charm and only $32 per month. I had to buy the phone, but they have several to choose from. We have Majic Jack at home due to the same reason. Works great, $20 per year plus the internet connection.
      • JC 3 months ago
        Metro PCS - I have an Andriod, unlimited talk, text and data, 2 phones and I pay $90/month. Service is awesome as long as you are in a city but does loose reception once you travel outide of cites and away from major interstates.
      • Melissa330 3 months ago
        Thus why I ALWAYS ALWAYS ask how much my bill is going to be TOTAL after taxes and fees. I also tell them that if it's any different from what they first told me I will report them to their manager and the BBB. It seems to work fine every time!
    • Brad  •  3 months ago
      Every company in every industry should have to abide by these regulations! They are falsely advertising what their product(s)/service(s) cost. Not cool...
      • NObama 3 months ago
        Brad - absolutely correct.
    • Patrick  •  Middleton, Wisconsin  •  3 months ago
      I've worked in this industry for 25 years - the airlines spent thousands of hours and a bajillion dollars to stop this from happening - take a second and look at the cost of a flight from Chicago (ORD) to London (LHR) - the rate is $500 and the taxes are $600 - but that's only 10% of reality. The airlines are pushing off their FUEL charges into the Taxes - that's #$%$ on every level - airlines purchase their fuel in speculation a year in advance - they are making you think that the taxes are that high - they're not - it's the fricken fuel which should be a part of the ticket price. Further - "KL" there is nothing to learn from the airlines as you stated - name one that is profitable - name one that hasn't been bailed out - name one that hasn't had to restructure or get scooped up by the bigger boys. America West, TWA, PanAM, Eastern, Northwest, Midwest? Where are they - AA is bankrupt, Continental just got gobbled up by United. The airlines have used the tax payers like pawn - we build their airports, we pay for their security, we have people in the tower so they can land and take off - we as tax payers provide everything - they get the profit. They are a vital part of our economy - but they are run like a crazy Italian Captain is at the helm.
      • M C 3 months ago
        I'll name two smaryt pants, Southwest and Frontier.
      • Bob 3 months ago
        M C, Frontier filed bankruptcy and the CEO of Southwest has told his employees their costs are too high and they need to look for further efficiencies ( a euphemism for the first step towards employee give backs) in order to compete with the rest of the restructured industry. No airline is immune to the craziness Patrick describes. This industry is and has been in a constant state of insanity since it was deregulated.
      • Ibn Insha 3 months ago
        Patrick, airports construction, security and tower operations are paid for by the travelers and not the tax payers. Airlines pay huge sums of money to use those airports. They are charged gate fee, take off and landing fee just to name few fees out of dozens that airlines are charged by the airport authorities. That is why the employees of airport authorities are very well paid as compared to airline employees.

        Bob , deregulated airline industry is still very regulated. Deregulation does not mean that all regulations have been eliminated. Airline business is a cut throat business and it has made little money in the last 30 years. I work for an airline and I know how government regulations effect its profitability.
    • tc h  •  Rochester, Minnesota  •  3 months ago
      the price of everything, cell phone, cable tv, cost of a motel rm, cars, should be out the door price, including all fees, taxes, and transportation price if u cannot carry it, etc. have u ever called around for a price on dentisty? why do we need regulations, cause businesses aren't honest. surprise, surprise.
      • whoknows 3 months ago
        maybe we need to re-educate PEOPLE to be honest and then we wouldn't need bigger gov't to "protect"[?] us.
      • Synical1 3 months ago
        Tc H, as a small business owner, I have to disagree - to an extent.
        The main reason why most service providers - phone, tv, internet, etc - do not provide an exact price is the services they provide are taxed at nearly every level of government, from federal down to local. And, even if you have a mailing address in one town, the billing and taxes may fall under another jurisdiction.
        Another issue businesses have to contend with is the unknowns. A dentist extracting a tooth may run into complications that do not show up in an x-ray. Or, a contractor involved in a remodeling project does not know of potential problems hidden behind walls or under floors.
        And finally, in some cases, the consumer does not understand or sometimes even misrepresents the details in a project or procedure.
      • C. H 3 months ago
        If I could rate you up twice, I would. Even when I ASK the phone company and cable company what the FULL price is after fees and taxes will be, they always claim not to be able to tell me.
    • Vyakk  •  3 months ago
      So after you pay for a ticket, the airlines can't increase the price and say you owe them more money to get your ticket? Seems like common sense to me to have a rule preventing this (or they can get a letter from my lawyer when I sue them).
      • Charles 3 months ago
        The total price for the ticket was always shown prior to paying for it.
      • earlyere 3 months ago
        Charles, No It wasn't.
      • chris 3 months ago
        yes the total of the ticket was always shown on the same screen that you enter payment information on, therefore it's always been shown prior to paying for it.
    • Mark  •  3 months ago
      They should do that with cable and telephone services, too!
    • F  •  Dallas, Texas  •  3 months ago
      I love it! This should be the case with all purchases. Hotels, electronics, DSL, cable, internet, you name it. They all should give the REAL cost.
    • Patrick  •  San Diego, California  •  3 months ago
      NO MORE FINE PRINTS!! YAY!!
    • Gary  •  3 months ago
      It's about time!
    • Todd  •  Austin, Texas  •  3 months ago
      I'm waiting for the regulation that says they can't "overbook" a flight. Is it just me, or shouldn't it be illegal to sell something you don't have? I understand that if you get to a flight and it's "overbooked" they must put you on the next available flight to your destination (even if it's on a competitor), but when I have a ticket that says I have the right to get on THAT flight, and I even have a seat number, why are they allowed to sell another ticket for that seat to someone else?
    • Simon James  •  Tampa, Florida  •  3 months ago
      Most corporations need to be watched like a 3 year old so they don't do something mean, stupid, dangerous or all of the above.
    • Ms Millie  •  Stockholm, Sweden  •  3 months ago
      I don't understand, a gov't agency came up with these long needed changes? Someone deserves a raise, they finally did something for us consumers bravo, kept our crooked congress out of the deal
    • ARCHER  •  3 months ago
      Can't we get rid of all the fine print? That should be the law.
    • Maria  •  San Diego, California  •  3 months ago
      when i worked for a major airline, they NEVER charged more after the ticket was purchased! they'd 'refund' if the fare went down!!!!
    • Brian  •  Encino, California  •  3 months ago
      Great, now if they could only pass a law requiring ticket & gate agents to not be #$%$ or snooty and learn better customer service skills.
    • now what  •  3 months ago
      For those who think we need "No Regulations On Business Whatsoever". It has taken the force of law to get these airlines to tell you simply how much your costs are for the service you are buying from them. I suppose some of the people will argue that it is not your business to know what you are paying for and whether you can get a better deal from another supplier. Just pay the bill. Business is always right.
    • yrm  •  Rockford, Illinois  •  3 months ago
      Chicago to Los Angeles. $10. Oh! You want a seat - that is $150 more. Check on - that will be $25 more. Carry on - That's an addition $15. Oh! by-the-way. You want jet fuel to get you there!!! Another $50. We need to hire a pilot - another $85. You want a circus clown to show you the exits - another $45. Final bill for your $10 flight - $879.99 But only if you book in the next 10 minutes. Let me know if I'm missing anything!
    • brentg  •  San Bruno, California  •  3 months ago
      fees are companies way to suck you dry. i paid 25 dollar late fee at a fitness club and it was a day late. fees are more like fleas sucking us dry.
    • UCLA Ph.D. 1978  •  Los Angeles, California  •  3 months ago
      When you see the AAcutal price you will have AA heAArt AAttack.
    • NObama  •  Piscataway, New Jersey  •  3 months ago
      The airlines should start advertising comparison fares with Amtrak. If you don’t like their fees and you don’t like their food, take an Amtrak train instead. Amtrak fares cost more, you also have to pay for your meals and it’ll take you 3-4 times longer to get to where you’re going. And Amtrak is subsidized by the US government.

      And also - blame all of the taxes on the very government that passed this legislation.

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