Blog Posts by Chris Ryall

  • Hotel tipping: Who and how much?

    (Photo: Thinkstock)

    Millions of travelers from around the world will be visiting relatives (or maybe escaping from them) during the holidays and will find themselves staying at hotels.  ' Tis the season for giving, but many travelers, it seems, are perplexed as to how much and who to tip.

    Emily Post, the doyenne of social etiquette with her seminal 1922 bestseller “Etiquette,” would not be pleased by the habits of some travelers who don’t tip.

    Ironically the one who provides the most service to a guest is the one often neglected when it comes to tips – the housekeeper.
    “Normally about 20-30 percent of guests tip the housekeeper,” says Graeme Evans, director of housekeeping for the Fairmont Banff Springs.  “Fewer people are tipping now then years ago – people don’t understand what a housekeeper is and what’s being done on a daily basis for them.”

    Some guests leave garbage and clothes strewn everywhere (as well as other  “unmentionables”), making it look like a war zone.  Isn’t that worthy of a tip? A

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  • Travelers reaching the breaking point with hotel WiFi fees

    (Thinkstock)

    Street protests.  Damning Facebook campaigns.  Twitter universe all a flutter.  Millions of traveler's echoing Peter Finch's famous tirade in the film, Network, "I'm mad as hell, and I'm not going to take this anymore!"

    What's going on?  Is democracy in peril?  Nope. It's just frustrated and angry travelers reaching the breaking point. They want free WiFi and internet access in the guest room.  And it's not a matter of being nickeled and dimed — it can cost anywhere from $8 to as much as $25 a day charged by some luxury-brand hotels.

    Most luxury hotels lead the way in making you pay for WiFi.  Stay at a mid-level or budget brand hotel and you are likely to get free WiFi or at a lower rate.

    Mark Johnson, founder of HotelChatter.com  says, "luxury hotel customers had grown accustomed to paying extra things like phone calls and other services, so luxury hotels did the same with WiFi."

    Budget hotel chains, Johnson says, "looked at 'Free WiFi' like 'Free HBO', as another enticement to add

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