Before you book it, READ THIS!
We arrived at the Crescent fully expecting a luxurious experience based upon the price ($200 a night) and website photos. Needless to say, their site doesn't show you pictures of the actual rooms for good reason. Apparently, their idea of a multi-million dollar renovation involves slapping another coat of paint on the dozen or so already on every surface. There was at least a two-inch gap between the bottom of the door and the floor for starters. The bedsprings sagged and the windows leaked rain onto the floor. Showers were an adventure with the water constantly fluctuating between scorching hot and freezing cold. (the management would probably pass that off as a paranormal experience, the hotel being on a haunted registry and all that.) The carpets smelled moldy and both our nightstand and side table were rickety and propped up against the wall.
On the first evening of our stay, my son went to bed early. He was awakened by strange voices outside the door - ghosts you say... no, a mob of ghost-seeking tourists who paid $17.50 a piece for the guided tour. (I would have thought that the prices would entitle you to a little more privacy.)
The food in the main dining room was good but like the rest of the accomodations, extremely overpriced. The Chef's recommended dinner for four cost us $300 - I kid you not - and $50 of that was gratuity automatically included on the bill due to the fact that we were sharing a table with two other people. We spent the entire dinner hour swatting dozens of flies off of our plates. When we complained to the waitress, she told us that was just to be expected, it being a hotel and all. (Wha??????)
Oh yes, lest I forget the helpful little waitress didn't bother to tell the other party about the mandatory tip, happily letting them double tip her.
Sunday brunch is supposed to be a treat at $20 a person. We ate the regular breakfast buffet and it was cold.
Not to be entirely negative, I booked a spa package in the New Moon Spa downstairs and I must say, it was wonderful. Unlike the rest of the hotel, the interiors in the spa area have been totally updated. It was bright and clean and and thoroughly enjoyable experience.
My advice: enjoy the spa facilities, tour the beautiful grounds, take in the view, snap a quick photo in front of the Crescent Moon foutain, then high tail it back down the mountain for a stay at the Best Western or one of the dozens of Bed & Breakfasts along the way.
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