Stay at your own risk
I was promised, after asking several times, that I would receive a second floor with balcony room. I was assured it would be no problem. I was booking for myself and a friend from out of town. Upon arrival we discovered that our room was arbitrarily switched to first floor, no view, not even a patio or sliding glass door. Essentially the worst room in the hotel. The woman that booked us and switched the room said she couldn't do anything about it. Ridiculous! I don't ever want to go back there...
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