i visited this hotel w/ my family from may 20th until may 27th of 2004. the room was a suite room and had a lot of amenities. the problem we had was that on the 5th night there our toilet overflowed around 2 am, we called the front desk and a guy from the hotel across the way came over with towels, handed them to us and told us that someone would be around the next day( mind you the toilet was still overflowing and we had about 6in of water
from the bathroom to the kitchen into our bedroom) the next day a maintenance man came up and looked at our toilet said it was fixed and left. we then called the front desk to see about getting the water cleaned up and they sent us up a fan to put in the hallway. It took 2 days to finally get most of the carpet dry. when we left the room and checked out my husband and i triple checked to make sure everything was picked up and the way we found it. a month later we get a bill from the hotel for a damaged mirror in the bedroom. i called to ask what this charge was for and the general manager said she would get back to us but never did. i called my credit card company and explained that we never broke any such mirror and are disputing this claim. the general manager when confronted(after numerous messages left on her voice mail) was very confrontational and rude. when explained that when we left the room nothing was broken i was called a liar. and that their housekeeping staff would never lie about something like that, when asked why we weren't reimbursed for our troubles with the toilet and the inconvenience my family and i were put through i was told "that is not my problem" be aware that before you leave this hotel to check out have one of the front desk people go through your room with you so you won't be charged for something that you never broke. i wouldn't recommend this hotel to anyone!!!!!!
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