Worst Hotel Experience ever, on our 1st anniversary
My husband and I wanted to spend our 1st anniversary at a nice quaint hotel with a Jacuzzi. If you don’t want to read the whole review, know this: They screwed up our reservation and we didn’t stay at the hotel. We wasted a trip to St. Louis and all of our time at the hotel only to drive back to Springfield on our 1st anniversary. All the people we dealt with were completely incompetent.
I researched online for hours to find the Seven Gables Inn. I was pleasantly surprised when I called to book our reservation to find that we could reserve the only room with a Jacuzzi in it (the only one in the hotel at all, according to her, since they only have about 30 rooms) for Saturday August 12th.
When we arrived at 4pm to check-in, there was a guy sitting at a desk who seemed like the manager. He checked us in, after 10 minutes of waiting, and before we left for our room I asked to confirm that this was the room with the Jacuzzi. He said, “Oh, let me check.” He then proceeded to spend another 10 minutes figuring it out. A lady came in to help him, and they were discussing the options. He seemed completely inept at his job, having problems figuring out how to check us in. The other lady didn’t seem to be much help.
However, everything seemed to work out fine, they gave us the room number and directed us. We went up to the 3rd floor with all of our stuff and then of course, it was the wrong side of the hotel. There are only 30 rooms, split into two, half to the left of the check-in desk, half to the right. We figured out after taking all of our stuff up the stairs that it was the wrong half of the hotel. We then went to the other side of the hotel with all of our stuff. We entered the room, and of course, no Jacuzzi. Well, it’s August in St. Louis and the hotel was having air problems, so we were extremely sweaty. My husband went downstairs to see what the issue was, and of course, when he came back up to the room, he said they didn’t actually have a room with a Jacuzzi. The people that we had been dealing with offered to take $60 off the price of the room. Not exactly enticing considering, it was probably about the same we’d pay for the room WITHOUT a Jacuzzi anyhow.
We were so upset with all the time that had been wasted we chose not to stay at the hotel at all. After all, the ONLY reason we were going to stay there was for the Jacuzzi.
Because we’ve never spent much time in St. Louis, we didn’t know of other hotels that would have a Jacuzzi still available on such short notice on a Saturday night. I had spent a few hours researching online three weeks prior and had only found Seven Gables Inn. So, on our 1st anniversary, we ended up driving back to our hometown, Springfield, IL, hoping we’d find someplace. We had to cancel our dinner reservations and know we weren’t going to go to the museum or any of the other places we had planned for the next day.
What a disappointment. Luckily, things worked out okay for us in Springfield, but it was easily the worst hotel experience I’ve ever had. The hotel looks cute, but I wouldn’t take my chances on a hotel so poorly run.