Better than the cruise!
We LOVED the location. I had done my research, as we wanted a 2-night stay in Old San Juan, prior to our 1-week cruise out of/into San Juan. We wanted to spend 3 days just exploring Old San Juan, since we were traveling that far (spending the airfare $$ from Washington, D.C.) The Hotel Milano was the perfect place from which to do that. We had 2, 4th floor, front rooms, as my elderly mother accompanied us on this trip. On the Thursday night, all was peaceful, quiet and pleasant. On Friday night, Old San Juan (and the street, and the nightclubs below)"came alive"--until around 4 a.m. in the morning! Pretty much, not to the hotel's fault, it was rather too loud to sleep well.
We never did eat in the rooftop restaurant, even for the free, continental breakfast, as we were intent on eating the "local" fare out and about. It so happened that within a block we found a small "mom and pop" restaurant, open from 7 a.m. to 7 p.m., with WONDERFUL food. The sweet plantains were heavenly! Mmmmm, rice and beans.
We appreciated the Hotel Milano owner's wife, via some email exchanges with us, getting information to us regarding a wheelchair rental. Although my mother is very mobile, 3 days of walking the byways of Old San Juan would have been too much for her. The medical supply company had the wheelchair waiting for us upon our arrival and came to pick it up upon our departure, all for a VERY nominal rental fee. This just helped to make our stay in Old San Juan such a great experience.
We reserved our rooms MANY months ahead. We found the owners to be very responsive to any and all of our email contacts. We can't wait to return to Old San Juan. In general we found the people to be extremely friendly and helpful, AND truly bilingual (since we know NO Spanish).