Choose your room carefully
Overall, I enjoyed staying at this hotel. I had originally only planned on staying two nights, but extended the stay two additional nights (this was due to the fire at Lake Tahoe which had started at the end of June, we didn't want to go there with a fire nearby).
In the title, I suggested to choose the room carefully. If you choose a poolside room, be prepared for it to start to get loud relatively early. This is a family friendly place and parents with children start to hit the pool early and naturally, the children can be loud while enjoying the pool.
My first three nights were ocean view rooms (not pool/ocean). In the mornings and evenings, it was very relaxing to sit on the balcony and listen to and watch the ocean. Pool/ocean view rooms still have ocean views, but you can't really hear it as the pool noise overbears everything else.
I absolutely loved the restaurant adjacent to the hotel, I believe the name is Marisol. Service and food was fantastic.
The valet and bellhops at the place were super fast, polite and attentive.
Cleaning staff need to be trained better as on three separate occasions, they used their key card to enter the room without knocking first.
I saw another review in which someone suggested this was a Hilton hotel with Four Seasons pricing. I would tend to agree. I do believe these rooms (given overall cleanliness, service etc) would be appropriately priced at $150 to $200 per night.
I hope the management of the hotel monitors these ratings and reviews and take them into account when making management decisions regarding how the hotel operates.
I did leave a letter with the manager at the front desk describing the things I felt the hotel did well and also suggestions for improvements. I requested a written response, so far, it has been six calendar days since I checked out with no response.
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