BAD BAD BAD HOTEL
My group and I recenty returned from our vacation in Cancun, Mexico. Although we had a great vacation and enjoyed the city, the Oaisis Cancun was horrible, it was rated a 4 star, but far from a 4 star hotel. We were mislead to believe that this was a family oriented hotel (according to sunwing vacation), when we arrive the first thing we came across was a bunch of drunk and roudy college/university kids drinking in the lobby area. It was impossible to get any sleep in the night because of all the noise taking place in the hallways, security didn't speak english so it was impossible to make a complaint. I don't have anything against people enjoying there vacation but I would like my sleep at the same time. The whole bracelet process was so dumb and took a lot of time to get through...nothing was organized at all and was very frustrating, especially after travelling and all you want to do is shower and relax.
There were not enough children activites at the resort, other then the beach which kept the kids busy they were bored....this was suppose to be a family resort according to sunwing, but yet not family activities....sucked.
The house keeping was ridiculous....not clean at all. I was so dissapointed. The sheets smelled (i don't think they were ever changed), and there were days when I didn't get fresh towels and when I asked house keeping they didn't have any available. One day I was there I had to call front desk to bring towels, but they took a very long time to bring them, I couldn't wait anymore and had to use my beach towel, my family and I all showered left for lunch and still no towels, we got our towels when we returned to our room. Non of the house keeping staff spoke english which was very frustrating when I needed to get something from them, I found myself constantly repeating myself. Staff was not helpful at all and it was very disappointing. House keeping was not consistent, they came at different times throughout the day, and usually when you were trying to get ready for dinner. They did not clean my room very clean. If you come to this resort, be sure to bring a lot of cash...because the only way you will get a clean room is if you tip the house keeping.
The food and drinks were not to par. Drinks were watered down and lines were very long. The food was gross, no flavour or taste, the meat was either over cooked or not cooked enough. I felt like the only time you got good service was when you gave the waiter/bartender/house keeping a good tip. It seems like all staff at the resort only wanted tips.
I would never ever recommend this resort to anyone, and I will never go there again. My rating for this resort is a ZERO, not even worth a 1. I had a very bad experience. It was a waste of my money. My suggestion to anyone considering thie resort...DON'T consider it at all, pay the money to go to a 5 star resort. I will be complaining to the travel agecny about this resort.