The Company in General
My letter to Best Buy:
Well, I want to thank Best Buy for NOTHING. Because that is exactly what we got from your company…. Except maybe headaches and debt for a TV that we never even got to view. First mistake we made was ordering a TV from your company. We ordered a TV online because you did not have it in your stores. We then had to wait four days for it to be delivered on a Tuesday. The day of delivery we get a call saying that we would have to wait two more days for it to be delivered. On the second delivery day the men open the box and the TV is damaged. So back to the store it goes to be returned. SIX DAYS to get a DAMAGED TV. We are told that it would take two days for the charge to be credited back to my wife’s Best Buy card. Two days later it was not credited back. We call and are told it would take three more days to be credited back. 11 DAYS SO FAR. In the mean time we find out that the records show that the TV was delivered and the warranty started! Well, we just got back from the local Best Buy store where we were planning on buying our new TV. Instead, we find out that my wife’s account STILL has not been credited!!! After spending nearly two hours at your store (including the time we spent looking for a TV with no one offering to help us) we find out that the returned TV was entered wrong and that you will have to find the TV before it can be credited back to my wife’s account. Meanwhile, we are without a TV and financially responsible for a TV that we don’t even HAVE. We are being held responsible for your company bungling from delivery to return.
What happens if you can’t track down this TV??? I can see us getting a bill for a TV that we never got to watch or even touch, a TV that never even entered our house! Do you expect us to pay the bill when it comes? If we don’t make payment on this nonexistent TV will you pile on late fees and finance charges? Will you threaten us with bad credit reports? I can just see your company sending someone to repossess a TV that isn’t even there! All because of the inept service of your company.
I can tell you right now that we will never do business with your company again and we will NOT recommend your company to ANYONE. We had planned on spending over $1200.00 with your company but I guess our money is not good enough for you. So we will take our business to your competitor from now on. I will discourage anyone from buying from your company and I will post this letter on every consumer website that I can find. If I can save even one person from the debacle of dealing with your company it will have been worth all this writing.
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