We stayed (family of five) 3 nights. The first villa we checked into was in pretty bad shape so we requested another villa on the other side of the resort. That second one was not much better. The kitchen and bath tiles were chipped and broken. One kitchen had two long cracks over the entire floor (encompassing appr. 8 tiles). The window were broken and they patched it with silicone which is a safety concern it had to defrost every morning just to look out of it.. The screen was ripped so I couldn't open window without insects coming in. No free internet which is unheard of these days even taco bell offers that. No pool towel service they provided towels in your room but if the kids don't bring them back from the pool they charge $10. Laminate counter tops with the cheapest cabinets one can buy (particle board or something really close to it and it was all chipped up). No cables in the second bedroom to hook up kids gaming system. Ice maker was out had to be repaired. Gym closed when the pool had to close due to weather. The kids pool was broken and had to fixed so the kids could not get in one morning for almose four or five hours. Then elevator broke for almost 24 hours and we had to use the stairs up 5 or 6 floors. Then the elevator was all torn up with the tiles chipped and wall panels coming down.
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