A subtle exterior leads to an increasingly pleasant and luxurious hotel experience. The staff was instantly and consistently friendly and helpful, not to mention competent. The dining room was ready to close in 30 minutes, so we got excellent service and food as well. The room was, in a word, elegant. I hated to make even a tiny "mess." The only things I could say would bring this hotel to PERFECT are rather small, and understandable in some cases. First the towels were not soft, though they were huge. Easy fix. Second the makeup mirror was nice, but there is inadequate makeup lighting; natural light is best, but there was not enough strong light in the bathroom or anywhere else. There was no place to sit for that purpose either, actually; and the counter, though lovely marble and brass, was too wide to use the mirror while standing for any detail work. The shower head, obviously meant to conserve water, would not permit a strong enough flow to rinse shampoo & conditioner; had to use the sink to complete the rinse, and used more water in the attempt as well! It may be just my preference, but I do like a small fridge .. but this is certainly not a complaint. There is too much wonderful about the hotel to keep me from going back at any opportunity! Those who have stayed at the Carlton in even recent years should give it another try; they have apparently adjusted many of their past faults. Keep it in business please! It is the best place in the entire area.
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