BEWARE OF A BAIT AND SWITCH
we reserved a room at the oasis for our wedding aniversary, specifically a king non-smoking mini-suite we got a confirmation number and thought it was a done deal. when we arrived to check in, we were told that our non-smoking king mini-suite wasn't available. we were also told that a reservation confirmation was only a guarntee that we would have a room but not necessarly the room we specifically reserved. we were also told that the king non-smoking mini-suite didn't even exist. So beware of a bait and switch!!!!! We left and drove back home. the hotel staff even tried to tell us that we would be charged for the room because we didn't give a 48 hour cancelation notice.
Thank you for reporting abuse on this Yahoo! Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo! Travel users just like you.