Before I arrived at the hotel, I was very upset, the airport had lost my luggage and I had a job interview the following morning. When I stepped out my cab I was greeted by valet, despite my grumpiness, he assured me everything was ok and that the front desk will assist me in whatever I needed. It was hard to stay mad, especially when I arrived inside the hotel! It was lovely! The young lady and gentleman at the front desk were so friendly and they really were concerned!!! I will never forget them, Kenyatta and Terrance!! Excellent service!! They told me where I can go and pick up a dress shirt and slacks. My room was nice, and the lounge was wonderful!! The only problem I had was housekeeping did not clean my room until five that next evening. But this is a wonderful hotel with excellent service!!!
Thank you for reporting abuse on this Yahoo! Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo! Travel users just like you.