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terrible

I think the Hotel Apollo Opera, that your agency booked for a three star hotel does not meet any of the standards a very basic hotel is supposed to come up to. The price you charged is way beyond what their price-list was and is inacceptable for the rooms and circumstances there. During our stay there we have complained, switched room and made several complaints with no satisfying result whatsoever. I have called your agency´s service number and asked for a proper solution but you were not able to do anything to help the situation. The first room we were accommodated in was on the ground floor, right behind the reception desk and lobby area, next to the public hotel toilet, having no windows and no working heating, being loud and very shabby. We then complained to the reception manager who was not willing to do anything about the situation nor willing to call his boss or whoever was in charge. The next day they changed us to another room on the sixth floor, right under the rooftop – which obviously was not leak proof as fungus and damp spots on the room´s ceiling indicated. The room was located right next to the technic utility room, which made a constant loud humming noise so that the floor and walls felt vibrating 24 hours daily. When we first entered the bathroom we found pubic hair on the toilet seat and the bathroom floor, the drain in the bathtub was full of disgusting dirt. In one of the other rooms occupied by our company a perfume bottle appeared out of the shower drain after 2 days! The heating was so loud we had to turn it down during the night. Not to mention the condition of the bathtub, shower, tiles, furniture and carpet or the staff´s attitude.