We arrived at the hotel at 3:30pm. Room was not ready. So much for the 3:00pm check in. The carpet was very dirty. We had use our slippers in the room. The bathroom is very small, dirty and outdated. The front door is placed in the center of the room not to the left or right. Poor use of room space. The room really shows its age. I guess it's due to the old building. Disney needs to demo the three buildings and rebuild a brand new resort. On the positive side, room service was very prompt, complementary coffee in the lobby, the Neverland pool is nice and the grounds of the hotel was quite nice. Location is good. Take the monorail to enter the park. Very convenient.
I would not recommend this hotel for the rate they are charging. If you can afford it, I would highly recommend the Grand Californian. First class hotel. Otherwise, staying at a hotel/motel off site would be much better.
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