Rude and Unhelpful Staff
I made a reservation at this hotel and subsequently cancelled it. However, my credit card was still charged.
When I called to rectify this mistake, the hotel staff was rude and unwilling to help me resolve this problem. I asked to speak to the hotel director about this and was told that he did not speak English. When I mentioned that I can speak French with him, she replied that he was not available and that she did not know when he'd be in. She refused to leave him a message and simply said that I'd have to try again.
My unfortunate experience with the hotel was frustrating and disappointing considering the good reviews it has received. I suspect that should anyone have issues during their stay that they would run the risk of being handled in a similarly rude and uncooperative matter.
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