Look elsewhere and spare yourself the misery!!!
We booked a room for 2 nights through Expedia on July 3, 2010. The nights of our stay were supposed to be July 3rd and July 4th. We paid $266 for the first night and $122 for the second. The room was supposed to be a nonsmoking Suite with 2 queen beds, a fireplace, mini-kitchen and a jacuzzi. Also included was a breakfast buffet. When we arrived, the woman at the front counter told us that our room would be across the street at the Riverside Motor Lodge. We were confused, but complied because we were exhausted after 10 hours in the car. We assumed the hotels must be under the same ownership and that maybe this was a common practice to move customers from one to the other.
When we arrived at our room, we were disgusted. For one thing, it smelled very strongly of cigarette smoke even though it was marked as a nonsmoking room. The "jacuzzi" was simply a large old bathtub with jets. The carpet in the room was so dirty that our children had black feet after walking around for just 15 minutes. The bathroom door didn't close and the tub was covered in mold, as was the A/C unit. It was simply a dirty outdated motel room, not worth the $266 that we paid.
The next morning, we made several phone calls to Expedia to try to resolve this matter. They finally said that the Vacation Lodge could accommodate us for the night of July 4th, so we decided to leave the Riverside Lodge. We checked out at the front desk of the Riverside Motor Lodge and the man working there gave us $140 cash to give to the people at Vacation Lodge.....very unprofessional.
We went out to breakfast before going to the Vacation Lodge and during this time, Expedia called to inform us that the owner of the Vacation Lodge, Mr. Akhil Banker, was going to call the police if we didn't bring the $140 his hotel, because apparently the money was what he had paid the Riverside Motor Lodge for our room for that night. At this point, we didn't want to deal with this man or his hotel any further.. After hours of going back and forth through Expedia, the Vacation Lodge finally agreed to refund us for the night of the 4th, but only after we brought the money in. So we did, of course and arranged for a refund through Expedia for the night of the 4th.
Mr. Banker refused to make any apologies for our accommodations the previous night or even give us a partial refund. We feel completely ripped off, and like this man has very shady and unethical business practices.